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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3315 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers commend the Wi-Fi Camera Install (Up to 2 Cameras) service, highlighting the quick installation process and the high quality of the cameras. Users also appreciate the ease of use, the agent's knowledge, and their professionalism. However, some customers have expressed concerns about the camera's battery life, motion detection, and communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 3,315 reviews
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Amazing Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos did an amazing job installing our security cameras!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful, clean and efficient installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appreciated the service. Very nice installer. He had shoe booties ready before I even asked him. Kept his work area neat and clean and protected any tools or parts from damaging any part of our home. Did a great job. Highly recommend this service!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Geek Squad cameras mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted and installed all my cameras and set them to the correct view. He was very nice and got the job done quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Jeff from Geek squad was professional and fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff installed my ring cameras and doorbell and did an excellent job! Love the cameras and they do the job to protect our family.

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I was kept informed about arrival time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He called the day before and arrived on time the day of the appointment. I wish I had thought to charge both batteries prior to the day of installation. The installation went quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 3 out of 5 stars

    The job was unable to be completed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know he tried his best to get the cameras to work. So I purchased last week of 3 cameras that are the same brand and hopefully I can get Michael and Trey to come to install them because they really understand how they get connected and work.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Another great Greek Squad install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech arrived on time and was able to install my series of Blink cameras around my home. He was safely dressed and protected my carpet with his shoe covers. He install each around the house, he was very patient, while making sure all were angled just right to get the greatest effect. This was a great service and would recommend to anyone who plans to install security cameras about their home.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Our Geek Squad agent--awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent was professional, the installation was quick and done right, he explained everything and answered all our questions!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek squad installed our cameras..he was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time and messaged ahead to let me know of his arrival…very personable and took time to show us exactly how do do the connecting to our phones and iPad…a definite help to us who are not technically knowledgeable.. installed the cameras to made sure we understood how to view and adjust…Great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instalation was fast. He was knowledgeable. And explained everything in detail. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Door Cameras and Geek Squad—Both Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with Best Buy’s products and Geek Squad’s installation services. We’ve been buying their products for years and the latest is the Ring door cameras which provide excellent security for our home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted Security camera, down loaded app on cell phone because I'm not tech savy at all . agent was very helpful and respected my apt. took shoes odd at door. and showed me how to use camera from cell phone .

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Solar panel and camera spotlight installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came out and mounted and tested the items I had purchased. All worked well and the installation was done well and had no problems - except with the one unit that had a solar panel for helping to power the camera and lights. An agent came out again and made sure the angle on the solar panel was accurate (to get more of the sun's rays to charge the batteries). Everybody I met was anxious for my devices to work well and for me to be happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install Security Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phil Stetler is truly remarkable as the installer Geek. His years of experience and knowledge led me to return the original cameras and buy something “more affordable” and 10x better. Saved $$ and got better system. Had him 2x to residence because I purchased additional cameras after the first install. Very good at talking “down” to my level to explain how to use and maintain. I will ASK FOR THIS GUY for any other work. Very very very very impressed with him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad installed our outside cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a wonderful job installing our cameras. They were very polite when they came into the home and they were very neat. They put coverings on their feet. I would definitely have them come back in the future whenever we needed them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than I Bargained for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and took his time to explain to what he was doing (security camera installation). He also went beyond the "call of duty" and assisted me in "synching" the device to my phone and made sure that all. my other devices were also "synched".

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Fabulous and helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous, patient and detailed work by all, but especially by the leader! Helpful instruetive "how-tos" for me

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Installation, camera's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad camera installation with Mr. Taij, this guy is very professional fast and patient. He asked questions about the the location and position of where I wanted my cameras, what views I was trying to capture and made suggestions that really helped. Also he was easy to talk to, need more people in the world with his personality.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed our Ring doorbell and cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our ring doorbell and ring cameras. They did an excellent job. They went right to work when they came; very polite, courteous, and very knowledgeable! They made sure we were able to use our equipment before they left. Very happy with the excellent service!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Geek Squad tech CJ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician CJ did a good job of placing my cameras, and adjusting them so that they would give me the best possible coverage. He also explained the operation. Very professional and knowledgeable.

    I would recommend this to a friend
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