Customer Ratings & Reviews

Installer did an excellent job installing cameras and ensuring that they were in perfect working order.

Stewart set up and made sure it was viewing the areas I wanted to watch

Very easy to schedule and get it to work. Just not too many appointments availble

The guy did a great job and explained everything to me on how the system works and helped me with down loading the app needed.

The Geek Squad mounted all 8 of my security camera's and I could not be happier how they are working

They were very fast setting the simplysafe 2 way audio cameras.

Agents installed and connected all 4 cameras and good coverage from the cameras at my home.

Ceasar came out on September 1 to install 5 ring cameras. He did a wonderful job. Took the time to work with me to place the cameras for best coverage. He also explained in detail the different functions of the cameras. We walked through each camera and did a full test of the lights, speakers, microphone, and siren. He was patient in answering all of my questions as well! He was great and totally professional and informative.

Great installer who put the cameras up quick. No issues

Knowledgeable Geek Squad installation of my ring cameras

My service was great, but if they are lined up on the day then they might rush you on not doing certain things but other than that they are pretty good.

Installer did a great job and explained everything as well.

Amazing Geek squad installers. Polite knowledgeable

Two cameras were expertly installed giving me a perfect view of all the windows and doors that I wanted covered.

Tech updated my cameras . I had to get a new sync module.

The agent suggested better locations for the cameras that we had initially proposed. Helped understand how to set up web access

Great job! Complete installment in good time. Working well

My Night Owl security system stopped working in June. As a Total Tech member, I called Best Buy for repairs. They charged me $130 for someone to come to my house to assess the equipment. The contractor came, plugged in the DVR and said it could not be powered up. I didn’t hear back from the contractor or Best Buy. Yesterday I went to the Chesterfield store and told a Geek Squad agent what had happened. The agent said there was nothing he could do for me in store as they were not equipped to deal with my equipment in store. He gave me the phone number to Geek Squad online support for home service. I called the online Geek Squad from my cell phone in the store. The online agent also said they could not send an agent to my house as it was a small piece of equipment, and I should bring it into the store. I got the instore agent to speak with the online agent and they both agreed there was nothing they could do for me. So, as a Total Tech member who had already shelled out $130, I was left with a dead security system which I paid over $900 to install in 2022 and I am now $130 out of pocket. I did not feel good at all about Best Buy, Total Tech, Geek Squad or their service. I am completely dissatisfied and disappointed.

Technician did a great job and give me details on the product

These go thru batteries super fast staff selling them to me didn’t tell me so when the installer came I didn’t have the solar charger to charge my ring. So both of my cameras are inoperable already.