Customer Ratings & Reviews

Phil Stetler is truly remarkable as the installer Geek. His years of experience and knowledge led me to return the original cameras and buy something “more affordable” and 10x better. Saved $$ and got better system. Had him 2x to residence because I purchased additional cameras after the first install. Very good at talking “down” to my level to explain how to use and maintain. I will ASK FOR THIS GUY for any other work. Very very very very impressed with him

In the past I had some issues with Best Buy not being professional when it came to Customer Service. I have to say now that they have come a long way. This was the first time they were extremely professional. The technician who installed my cameras was on time. He showed me how to utilize my cameras and made sure I understood everything. The cameras are great too. I did research on Arlo vs Ring and most people prefer Arlo over Ring.

We are very pleased with Best Buy’s products and Geek Squad’s installation services. We’ve been buying their products for years and the latest is the Ring door cameras which provide excellent security for our home.

The technician CJ did a good job of placing my cameras, and adjusting them so that they would give me the best possible coverage. He also explained the operation. Very professional and knowledgeable.

The first time they tried to install this, the geek squad technician gave me a lot of reason why i can not work. So I requested for a second geek squad to install. There was nothing wrong with the cameras and they were installed easily. I suspect that either the first technician was lazy or did not know who to install it. I have been running into these situation with geek squad technician. The older workers does the job right. The newer one are just plain lazy.

I needed 2 outdoor cameras installed. The agents were on time, and they requested my input as far as what areas I wanted my cameras to cover before offering their suggestions. Installation was quick, and they took the time to review some of the features on the application before they left. Pleased with the service and will use again if I purchase any additional cameras.

Great service as always. The tech showed up on time, was friendly, helpful in answering questions I had, and took time to make sure the job was done correctly. The install happened months ago and I havent had any issues. The install was for a Google Nest Cam w/ Floodlight.

set up cameras, made sure we understood operation, answered questions, gave tips on viewing on both I-pad and I mac, was not in a hurry to leave until we understood, knowledgable and PATIENCE, respected our lack of knowledge

The geek squad did a wonderful job installing our cameras. They were very polite when they came into the home and they were very neat. They put coverings on their feet. I would definitely have them come back in the future whenever we needed them.

The service for install of the BLINK system was superb. Brian R. spent the time and ensured each placement worked exactly as I needed . The inclusion of a detailed review of the functions was so much more COMPLETE than when the ARLO system was installed, and I have yet to call for technical assistance for “battery issues”.

The technicians installed our television on the wall and set up our programs. They also installed a ring doorbell and a ring spotlight and ensured the programs were working properly and explained how to use the application. Great team very professional.

I Love How Clear The Cameras Are. I Just Dont Like That The Battery Life Isn't Long. We Have To Charge Them Every 40 Days

Work was done quickly and professional, no complaints or suggestions

Myself and 2 friends at the house doing other projects while Chad installed all inside and outside cameras. He was knowledgeable, efficient, thorough and friendly. We were all expressing how impressed we were of all the details he covered in a very patient professional manner. Outstanding service. Highly recommend!

Josh Post was the agent assigned to install my security cameras. We spoke on the phone regarding the timeframe he would be arriving, and he arrived right on time. He followed all the COVID-19 requirements, answered all my questions, and made sure I was comfortable with the placement of the cameras and settings. I feel Josh is a great asset to the Geek Squad Team!!!

Great customer service! Person was well versed in installation!

The agent installed and assembled my Blink camera system quickly and exactly where I wanted them. They followed up by making sure all cameras worked properly. Agents were very patient while I was deciding where to place cameras for the best viewing positions.

Installed Ring doorbell and outside camera, even after a snowstorm. Professional, friendly, helpful service representative who made sure that both Alexa and the smartphone app worked correctly. Explained system to me in terms i could understand. .

I couldn’t ask for a more friendly person to put up my cameras and install my doorbell. Robert is very skilled in doing his job!! I love the way it’s so easy to talk to him and he shows me what he is doing in the setup on my iPhone. Any little detail is covered! He did a superb job. Robert can come back to my house anytime!

The Agent was extremely courteous and took us through step by step procedure for the device as well as offered professional advice on the device we purchased as well as options to scale up and get the best benefits. he also set everything up expediently as well as set every one up on our devices. Very professional and efficient