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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 3,377 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Cameras in house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras work great. I have them in every room of the house for piece of mind.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Technically educated, but sloppy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed the position of an outside camera not to my liking, wanted it on the opposite corner of the house. He moved it to my liking and agreed to reasoning for the placement. But in doing so he left two holes in our siding from the original placement. In your advertisements and videos Best Buy employees are dressed neatly and in uniform, The Geek Squad who showed up for our service was not in uniform which I can understand for they had winter coats on and were working outside, but Best Buy should at least provide a belt for its employees to hold his pants up so his underwear are not showing. Bad look doesn’t bide well for the Best Buy brand

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad showed me how to use the camers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was professional and jad no problem walking me throigh the.directions using the camers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    problem with security cam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was punctual and courteous but at the end of the day, they couldn't really solve or tell me exactly what my problem was with my cameras. After they left, I started thinking about removing the system completely so I started cleaning up the area and moved the system router out from under the monitor and within seconds 6 of my 7 cameras began working.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting 2 cameras outside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service and very polite and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Shotgun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they install my wi-fi camera less 30 minutes Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Daniel with geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very kind and professional. He answered all my questions and concerns. He did a great job

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NICE, COURTEOUS GUYS. GOT THE JOB DONE CORRECTLY AND HELPED ME CONNECT MY CAMERAS.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Efficient camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras were installed right where we needed them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job performed and did some detailed set up that supported the applications as well

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    security ready

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all cameras and solar panels done great job very friendly ansered all my questions

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Technician is very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and knowledgeable technician . He’s so good with his work

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Cameras are what I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is great. Functionality is very good. Geek squad member was superb he answered all my questions and some..

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Install was quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that installed my camera and solar panel did an excellent job. Very neat from what i can see.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    flood camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the person who installed it was very knowledgeable. Show me how to use it and how it worked on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Added security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see who is at my door without getting out of my chair,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Friendly employees. Will definitely be using them in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service Tech was knowledgeable and pleasant. She was only able to install one camera vs the 2 that came in the box. She was not authorized to drill in concrete, which I understand, however, if the Geek Squad has a property owners written permission to drill a small hole, which in this case she did, I believe the job could have been completed. The Geek squad should reconsider their process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed Cameras Correctly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Night Owl cameras were installed where I wanted them after they were paired with the app.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Little expensive but great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is just on time, professional and good but a little expensive

    I would recommend this to a friend