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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3319 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 3,319 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians mounted my cameras and connected it to the device.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really helpful and the set up went smoothly - helped set up my phone too

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very Respectful Staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff were very professional and mounted the camera in the best location for security purposes.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installing was quick and easy for the Geeks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent arrived on time and was very helpful. He even went back to the store to get additional camera for me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad does great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the cameras, connected WiFi, and were extremely helpful

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are older and it was great that they installed this for us. They were very professional and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came out to install my security system was professional, knowledgeable and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and installation, professional service.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Installed where needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted cameras high up where I needed it to be.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great, had it all put up in no time &explained everything to me. Really great work.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Installed quickly. Very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent that came out called me when he was on his way. I believe his name was Garrett coming from the Reynoldsburg store. He was very professional and knowledgeable about the cameras and even connected them in the app for me. Would recommend getting this service for anyone getting cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up and test before he left. I will request this agent the next time I need an install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation Was Exemplary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave made sure not only tdnchat equipment was properly installed but adjusted them so that I could access everything safely and conveniently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy out of area

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted tv quick and simple. Oh for the home security the said they didn’t service my area so I did myself . I was able to get a gentleman to do it for me so I guess that’s good. Services guys are good follow up from Corp poor put me on hold for ever and they couldn’t figure out why installation was canceled just said of systems are wacky and asked me to drive to a store to get credit? Awesome?

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed cameras efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my camera quickly and carefully. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service/ Couldn't ask for more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had security cameras installed. When I bought them, I told both the lady on the Geek Squad and the Sales Person in the Security Camera section exactly what I was doing, why, and what I wanted. Not only did they not schedule enough time for the Geek Squad to complete the services, but they sold me the wrong equipment. After 3 trips, one with a supervisor, and ending up taking down what I originally bought and getting a new system, I am fully pleased. Geek Squad you rock!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service from GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris the GeekSquad agent was great. On time and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek Squad Camera Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent did a Greate Job. He adjusted my Camera System. No Problems as of today. John

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Security Camera Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very nice and knew what he was doing.

    I would recommend this to a friend