Customer Ratings & Reviews

Best Buy set me up with third party installers since they do not install the wired Ring spotlights, only the battery operated ones. Once finally got installers to my home, I was very pleased with their service. Friendly and they took time to show me set up and how to use the Ring app.

Very professional, knowledgeable & committed to achieve the solution. Bravo! Best ever!

Agent mounted my camera great job. As well my new wifi modem system. TV

Andrew awesome every time he comes out to eork on anything

The best guys on the market. Knowledgeable, friendly, And very efficient

The Geek Squad did a Great install! Quick easy and Very Professional!

Camera was installed quickly and they work great! I would definitely recommend the service.

The tech agent mounted all 4 cameras., hook up computer system and all devices working in perfect order as requested..The whole appointment went fabulous without any delay during install. Great walk through to let know how everything would work and in changing batteries and keeping system running without any problems. Experience was remarkable!

The techs who came out were all great and really nice and professional. My one knock on them is that the camera that was installed on the garage was not placed in an ideal location. I would have much preferred that it was installed higher so no one would be able to move it.

Geek Squad is my go to resource for maintaining my laptops. I bought a Toshiba Satellite in 2010. Geek squad kept it going till February 2024. Gotta love the Totaltech program.

Everything was installed and working to our complete satisfaction.

The techs did a good job, professional and answered any questions.

THIS IS A MUST TO HAVE. A GREAT PURCHASED IF YOU HAVE A HOUSE A APARTMENT.

The agent mounted my cameras and did an excellent job. Thank you.

The Geek Squad agent was quick and efficient with installing Ring cameras.

The geek squad was great. He explained the whole system to me. He then help me download the app and assisted me inlogging in all the cameras. He then installed all the outside camera's and the solar panels. Came back inside, checked the system, named all the camera's, and tested everything once more. The whole experience was great.

Phil took his time and ensured all of my items were installed correctly.

I am feeling happy to purchase my first time cameras for my home.

My Night Owl security system stopped working in June. As a Total Tech member, I called Best Buy for repairs. They charged me $130 for someone to come to my house to assess the equipment. The contractor came, plugged in the DVR and said it could not be powered up. I didn’t hear back from the contractor or Best Buy. Yesterday I went to the Chesterfield store and told a Geek Squad agent what had happened. The agent said there was nothing he could do for me in store as they were not equipped to deal with my equipment in store. He gave me the phone number to Geek Squad online support for home service. I called the online Geek Squad from my cell phone in the store. The online agent also said they could not send an agent to my house as it was a small piece of equipment, and I should bring it into the store. I got the instore agent to speak with the online agent and they both agreed there was nothing they could do for me. So, as a Total Tech member who had already shelled out $130, I was left with a dead security system which I paid over $900 to install in 2022 and I am now $130 out of pocket. I did not feel good at all about Best Buy, Total Tech, Geek Squad or their service. I am completely dissatisfied and disappointed.

We are extremely happy with the Geek Squad's installation of our Arlo cameras and doorbell and new router and wifi extender. Our first visit was from a contractor hired by Geek Squad and the results were not good. Once the Geek Squad came to do the install everything went smoothly. Love Geek Squad!!!