Customer Ratings & Reviews

Horrible experience. We bought from Bestbuy because we were Total Tech members which meant that we had the benefit of free installation. We bought about $1,000 in ring equipmet. The Bestbuy sales person was great. He scheduled the installation for the following weekend. Well, on the day of installation, the third party installers never showed after giving me excuse after excuse. I called Total Tech who said that they were looking into it and they would escalate the matter and that someone would call me back from Total Tech. Im still waiting for that call from three weeks ago. I was also told that i would receive a call from the store that i bought everything from. I never got that call either. I ended up installing everything myself. Cameras, doorbell, alarm system, retro kits and thermostat. Then I received a call three weeks later from Total Tech wanting to confirm my scheduled installation of my ring doorbell for tomorrow. You cant make this up. It was a complete disaster and apparently zero communication. I would give this review zero stars if it was an option.

She did a great job and was very professional. I would not have been able to do this myself.

Great to have someone set up everything and show me how to use and change batteries.

The geek squad was friendly and knowledgeable about the product. They installed cameras very fast and precise.

Done great job, very informative answerdd all my questions .

I had 2 outdoor camera set at my home. The Tech person did a great job of installing my camera.

Great Service! 100% Recommended. Great Service! 100% Recommended.

Great installation of my camera state of art. I would use Geek Squad again for my installations

the agent was on time, with his appoiment, the agenty was curiou andknowledgeable of install my tv and he made sure all my tv channels was coming in and made sure allmy monitors was working to get my channels,

Tech guy was really knowledgeable and went over everything. Great customer service from tech. So far so good with the cameras. Almost a month and batteries around 87%. I linked with Alexa for notifications when there is a person on my front and back porch. I may need a WiFi extender, sometimes I get poor connection on the side of house farthest from my router.

Andrew awesome every time he comes out to eork on anything

The Geek squad came and installed 3 televisions in less than 30 minutes. Amazing team work

Never had security cameras before, but these Arlo cameras are pretty easy to use. So far so good .

I purchased the Total Tech Membership and Best Buy sent members of the Geek Squad to my house to do the installation. They were very friendly during the process and did a great job.

Agent mounted my camera great job. As well my new wifi modem system. TV

The guys from Geek Squad installed my Cameras in a reasonable amount of time. They were professional, courteous, and conscientious. On a scale from 1 to 10 where 10 is extremely satisfied and 1 is extremely dissatisfied, I gave them a 9. Thank you Geek Squad.

A couple disappointments…this is a wireless camera. I’m not present to recharge it so I must plug it in and the location of the plug-in makes it awkward. It is so tight, it limits how I can position the view. Also, after 30 days, it requires subscribing to see the library at $4.99 monthly. None of this was revealed at the time of purchase. The legacy Arlo camera I had previously was much better.

The tech agent mounted all 4 cameras., hook up computer system and all devices working in perfect order as requested..The whole appointment went fabulous without any delay during install. Great walk through to let know how everything would work and in changing batteries and keeping system running without any problems. Experience was remarkable!

Best Buy set me up with third party installers since they do not install the wired Ring spotlights, only the battery operated ones. Once finally got installers to my home, I was very pleased with their service. Friendly and they took time to show me set up and how to use the Ring app.

The best guys on the market. Knowledgeable, friendly, And very efficient