Customer Ratings & Reviews

Warranty service call was performed by Alex Sargent of Geek Squad for issue involving recent purchase/installation of security cameras. Alex was extremely thorough in checking/testing each camera/solar panel, not just the one w/issues. He was patient in explaining the details so that we understood what caused the problem and how he rectified back to full working conditions. Could not be happier with Geek Squad's home service techs.

Arlo is a great product. Camara's had great pictures and very easy to set up on my phone and learned through geek squad a lot. Arlo at the time I just wasn't happy with the introductory offer. It took forever to get a refund. But service was good.

Agent mounted 2 Blink outdoor wireless cameras for me, set the app up on my phone and showed me how to use the phone app as well as my Alexa show to view the areas. He was quick and very knowledgeable. Great job!!

They did an outstanding job of fountain and cameras, and hooking them up, taught me how to operate it very easy

I am not sure if this is for installation team or Geek Squad in BB Gainesville VA. Ring install team was amazing quick and provided professional advice. Geek Squad inside store very nice worked quickly to change out / return equipment that was not needed for install

Jordan did everything right. Connected the cameras and explained their use. Excellent service.

The Geek Squad arrived as scheduled, were very kind and professional and installed the equipment in the best possible locations and sun exposure according to my desired locations. Very happy!

The Geek Squad agents mounted our new Blink security cameras quickly. They installed them in strategic places and left no damage or mess. Highly recommend the Geek Squad.

Ronald, the technician that installed the 2 devices was on time, very professional, completed the job in a timely manner and represented the company well.

Mr Kevin, a Geek Wizard installed my Arlo security camera. Knows his job extremely well. The best in the business. Mr Kevin also explained to me in great details how to navigate the Arlo camera system. I have a great understanding of the Arlo system by the time Mr Kevin left my house. Thanks Mr Kevin.

The tech from Geek Squad installed the Ario camera perfectly and explained how to download the app; he did not leave until we actually used the app to make sure he "got it right". Great service!!!

Sean was professional and very helpful. He installed all four cameras and helped my wife with the apps on her phone as she is not tech savvy. Furthermore, he made some recommendations on how to improve our internet connections. I would give him a 10 out of 10.

The Best Buy Geek Squad did a excellent job installing my Ring Doorbell and eight Ring Spotlight Cameras. They took their time security the wiring for the cameras and made sure they were recording the areas I wanted.

The geek squad crew are on point. They come in and get the job done and if there is a problem they will come back out to correct the problem . Thanks geek squad.

Jared was very helpful, efficient and took the time to explain the Ring system.

The agent installed 3 cameras. He was efficient and fast. He explained every step of the way about using the cameras

The agent installed the cameras well. The install included solar panels to recharge the cameras. I have to change the location of the solar panels as they were not picking up the sun despite the installer's prediction. They were not charging the cameras at all. I tried contacting the agent and his manager without success.

Install was great. Cameras have a great picture. Battery life sucks!!! I was told 2 to 6 months depending on how much the camera is set off, which makes perfect sense to me. Installers told me 2 weeks depending on how much they are activated. After one week a camera that has only been activated once is almost dead. Solar panels dont help much, esp if your looking to not have to change out the batteries. A week in the batteries are at half charge.

Absolute professionals. Knowledgeable and more than willing to help. Total experts.

Mounting was OK and getting the camera on the iPhone was done but was not adequately (or slowly) explained to us. We more or less got a done deal. In particular, we did not understand that we needed to charge the battery for 4 hours! He told us but did not demonstrate how to remove and replace the battery. We still do not know, but suspect that 2 batteries can be put into the camera.