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Customer reviews

Rating 4.4 out of 5 stars with 3350 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 3,350 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Security Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of security cameras was quick. Geek Squd Troy is the best!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install delayed due to weather and BB scheduling. The two techs were amazing and quickly set up the stuff to install. They PATIENTLY and KINDLY showed us that our install plan would not benefit and made sure we were happy before moving on. GREAT JOB, GUYS!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Cameras installed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Representative explained how to use cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great investment easy to use and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend, very easy to install now a day everyone needs cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring camera's and doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service! The technician was very polite and professional. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Job well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installation was fast everything is working perfectly

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    some fun and security, some disappointments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to see packages left at my front door, and to see if my garage door is closed when I am away. I told this to a third party installer sent by Best Buybut he said it could not be done because of the angle. They need to make flexible-neck cameras. These are necessary safety features. The cameras don’t show everything, or the whole sequence of movement. I am afraid they may miss a crucial moment. Otherwise the featues are working. And i appreciate the neighborhood happenings beong reported.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Squad you can rely on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to get help to install one of our Arlo cameras since it had to go way up in our backyard wall. The technician was great and friendly and even spent extra time with some of the app and hardware setup. Overall, geek squad is always worth it if you have the slightest doubts about setting it up yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Installer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. The installer knew just where to place the camera for the best view. It works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Camera Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Derek installed my cameras efficiently and expertly. He was able to answer questions I had about the product I had purchased and he was a great representative for your company. Friendly and confident in his abilities to perform his job. He was a great pleasant experience to my day.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked as a team and got the job done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent mounted all my cameras nicely,he was listening to my question and giving sugestion that work in most angle of the house

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vosker Solar Power Bank

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed the solar power bank facing the West. Not sure if this has anything to do with the power NOT being charged to 100%.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very helpful while installing the cameras. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - the Professionals from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the most professional Geek Squad Team to provide services at my home. They kept me informed of their arrival time, what they would be doing and asked me questions about my concerns to better install Ring exactly where it would do me and my family the most good.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera still doesn’t work. And battery life stinks.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A best buy employee recommended them but in all honesty i wish i would've gone with something different. They do their job as cameras but batteries die so quick and the recording most of the time have static.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We're sorry if an issue with the installation of your camera system is causing them to not work right. Please call us at (800) GEEKSQUAD or (800) 433-5778 so we can discuss trying to find a solution.

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Camera Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an amazing job with the install of my Arlo cameras

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT INSTALLATION AND SERVICE TECHNICIANS ARE VERY WELL SKILLED.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad installed my cameras quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my cameras quickly and with no issues

    I would recommend this to a friend