Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 3,377 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Quick installation with explanation of product fun

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Products installed & functions displayed& explained.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Liked the Geek person who installed cams

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Corey was knowledgeable, helpful, professional, and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing security cam

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan, the geek squad installer is great! This is the 3rd time I have had him out to install security cameras. He is professional and personable.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great security camera

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely professional, very patient. I was very pleased with the service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    got it done!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted my new security cameras with batteries and then came back to mount the solar panels so we don't need to keep changing out the batteries, and they installed the solar panels where they can receive more light.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Job well done

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is a well trained squad. They know their stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security Cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the security cameras they give me extra security when I’m away from home I can monitor what is happening inside and outside of my home. I also feel safer at night when I’m home alone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    win win

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this protection it a great thing to have when the unexpected happens. this has saved me on more than one occasion. this is one of the reason I buy from best buy. it gives you piece of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellently done

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely satisfied with installer. Will highly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Arlo camera still isn’t working

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid a fee for my Arlo camera reinstall due to the camera being down 80% of the time. I had also purchased a solar panel with this camera. The technician came out and changed the battery and stated this should take care of the issue. Again, I informed him that I believe the camera was originally installed where there wasn’t proper sunlight for the solar panel. I have said all of that to say I paid a fee and my camera still isn’t charging or working properly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    quick service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent mounted all my cameras nicely,he was listening to my question and giving sugestion that work in most angle of the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always feel like somebody's watching me... its m

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great... you can talk through the cameras! Now when the neighbors walks her god forsaken poodle and it tries to poop on my yard i start barking uncontrollably and it takes off so fast!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He was great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great and he's a very nice person. He came and did what he had to do, we had small conversation, he was knowledgeable. He understood everything that I was saying to him and about my concerns and he even gave me his number just in case I needed him or I for got a question to ask about the system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bryan from the Geek Squad in Corpus Christi came and installed our cameras and wifi extenders and did a wonderful job. He was very professional and kind and worked very hard to make sure everything was working properly. Thank you very much for doing a superb job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 16 security cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent service and advice. Service staff very knowledgeable and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional people, great clean up!! Quick set up

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job with installation yes

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 2 out of 5 stars

    Camera Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation seemed to go fine, & the set-up was supposedly completed, but unfortunately we immediately began experiencing issues with the system malfunctioning, not detecting motion when it should, not recording, going offline, etc. We called the agent that did installation right away - on two different days - we still have never received a return call (we called twice at the very beginning of July). Our system still isn’t working properly and the lack of follow thru on Geek Squad’s end has been disappointing.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. We expect our Agents to do their best to follow up with our customers to ensure that installs go as smoothly as possible. I’m sorry that this hasn’t been your experience with us. It’s understandable that you would like to get your cameras up and working as soon as possible. We’re here to help get things back on track. To get in touch, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to set up our cameras very easily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    install was very quick and simple to do if you knew about the product

    I would recommend this to a friend