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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3319 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 3,319 reviews
  • Rated 5 out of 5 stars

    Geek squad was awesome from in-store to install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our excellent rating is due, first, to the top customer service received from Jake in the store, and then from the great install work led by Ben.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes he was exceptional...I'm buying 3 more camera's and I'm requesting him again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installations of Wi-Fi Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Technician was so professional and answered all my questions. He was very friendly and was respectful of the areas that he worked in. He made sure he left each area clean after each installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great and efficient. Aeemed to know right where everything needed to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was so helpful with installation, setup, explained management of system. Very resourceful , knowledgeable and patient. Very pleasant. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is excellent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was great . Puntcual, curteous and very knowlegable. Everything was great. Thank u .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer was friendly & knowledgeable on the items I purchased at Best Buy. He answered my questions and explained, with thoroughness, how they worked. I highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad team installed my Ring equipment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians went above and beyond in determining best placement of sensors, etc. and then setting up my Ring equipment. They also helped me fine tune my Epson printer! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed our Arlo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person fixed our cameras immediately. They had become disconnected from our phones. He also corrected a couple other things on our cameras that weren’t operating correctly. He definitely knew what he was doing and did it quickly. Plus he showed us how to use correctly!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did a great job installing my nest cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was more than helpful. They set up the ring cameras and also helped me set up the web rounter, explaining everything as they went. I certainly would recommend using the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A-One job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men did an outstanding job....all worked well until I changed password for my internet....couldn't get ARLO to update the same. So basically, cameras are useless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job. I really love that. My installs are free with my Best Buy yearly warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opted for geek squad to install my stick up cameras and solar panels as opposed to a 3rd party contractor. The geek squad agents did a great job camouflaging the camera/solar panels. They were friendly and patient!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    No problems so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation n works as good as your internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME SERVICE JERRY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT WAS UNABLE TO PERFORM THE JOB, HE DID HOWEVER EXPLAIN TO US THAT THE SECURITY SYSTEM WE PURCHASED WAS NOT GOOD FOR OUR AREA HE DID RECOMMEND THE CORRECT SYSTEM WHICH WE PURCHASED AND INSTALLED OUR TECH WAS JERRY HE IS AWESOME AND SO SO HELPFUL

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service of the installers have been great up to now. But when you have to deal with the store and scheduling it's really not worth the hassle and the wait.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    This installation was mint

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Then I bought 6 more cameras. The new geek swapped out the two that were installed previously. And now all the Arlo cameras and solar panels work once in a while. Wish the original geek who was paid for this installation did all the rest of my $3,000.00 Arlo camera security system installations

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Accurate & timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Patel is always friendly, prompt & knowledgeable! Makes accurate assessments to give you the best service & installation. He double checks his work & ensures everything is working properly & will give instructions to ensure you know how to properly work any equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installer was very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick installation and answered all questions satisfied .

    I would recommend this to a friend