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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 3319 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 3,319 reviews
  • Rated 5 out of 5 stars

    DAVE K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY WERE ON TIME AND DID A GOOD JOD INSTALLING CAMERAS AND EVEN SUGGUSETED SOME SOLOER CHARGING SYSTEM THAT THAT WENT TO STORE AND BRUOUGTH BACK AND INSTALLED FOR US GREAT JOB WELL DONE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Camera Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis and Brad were super helpful in replacing/installing my Ring camera which stopped working. They were very professional and courteous in answering my many questions. I greatly appreciated their exellent customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is exactly what I needed it couldn’t have been any better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgeable and gave us great service.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Installation of New Wifi Outdoor Security Cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent never confirmed batteries were charged before installing on April 28, 2023. Lost connection 10 days later. I removed the camera, charged the battery, then replaced the camera, but the connection didn't resume, because the Agent never completed linking them to the base station.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent was friendly and fast with the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring doorbell & camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omar & Raul were very professional and knowledgeable installing our Ring doorbell and camera at our front door. I would recommend them together or individually and request them specifically for any further Geek Squad needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for door pick up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for a door but doesn’t pick up until you are close. Wish it would pick up further away

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great camera system and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing system, would use them again,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Explaining about all equipments they took thetime

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    most thing I like about them how they take daytime programming and showing you how it's a incident make a situation alpha and then for you to sit and try to figure it out why you there and they'll make sure that you understand how the product work kudos to geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SLO Geek Squad Spectacular Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents repaired a difficult complex Nest Camera/Thermostat wifi connect issue. It is a complex process if you lose connection with your Google account. The Geek Squad Team came through in spectacular fashion reconnecting my Nest system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Blink Camera Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were professional and very helpful. Wish they had better explained how the Blink App works.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fast Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech came out and did an amazing job and was quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has helped me set up & keep many items running right for many years. They have always been very knowledgeable, friendly, and above the top of customer service. The Geek Squad is why I shop at Best Buy so much over the years. Cost maybe a bit higher than other stores but I'd rather pay more & get their great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a life saver. The Geek Squad came to our rescue. They installed outdoor flood light/camera, Blink doorbell and indoor mini camera. They were courteous and efficient. We are so happy to have this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have a Ring wireless camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Ring wireless camera in the backyard as I face an open field. It’s very secure and even warns people that they’re getting recorded if they get too close. It records everything! I’m very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my device and explained how it all works and hooked up my system to all of the devices I asked for. He was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knew the plans and completed timely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek surveyed the areas to install the cameras and where to place the internet boosters. Work was completed in a timely fashion and there was no muss or mess in any area.I have used Geek Squad for all electronics for many years and would not call anyone else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service on RING cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dominic was prompt, knowledgeable, professional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blake did a great job of installing our cameras - so patient and calm and confident. We really appreciated him!

    I would recommend this to a friend