Customer Ratings & Reviews

We were not able to use the service because we want to place the camera above 10” and they only can install up to 10”. But the guy was very friendly and tell us not to worry they will refund us the money. The customer relation was excellent. I’m very happy with Best Buy.

Hugo was polite and showed me how to operate the camera as well.

Mounted 4 Arlo security cameras. The magnetic attachment for outdoors is not recommended because it can be snatched easily and installer should recommend something safer

The geek squad agent install my 3 cameras quickly and walked me through downloading the app and making sure that I had a strong wireless connection and also show me how to set up my activity zones on my cameras

The worst service ever. Two handymen came to install my wireless cameras with solar panels. One of them dropped a camera from the top of my garage door. Luckily the camera was still on working order. This was just the beginning of the horror! The handymen told my solar panel plugs are not compatible with my cameras and suggested I replace solar panels from best buy. They asked me to contact geek sqaud again to reschdule the installation of the panels once I have the compatible panels. Once they left, I rechecked my panels and realized that the solar panels did have the correct USB-C plug which they failed to see. I immediately texted one of the handmen (who was on charge) but received no response. I called him several times after that but he never picked up my call. Later I contacted the geek sqaud service on phone and I was transferred to different departments 4 times and was kept on hold for more than an hour. I had to explain the same story to each of the agents separately and finally someone told she will send the same team to my home for solar panel installation. However, she said she could not schedule the service due to unavailability of the slots and she escalated the issue to her team and I will receive a call from the team within 24-48 hours. However, 5 days have passed and no one from Geek Squad contacted me. I then reached out to the geek squad online chat service and was initially told that a service will be scheduled at my property, however, later, they came up with the same story and said no slot was avaialble! They again asked me to wait and told some one from the team will call me! It's just going back to the same loop again and again and I literally feel my time is not respected here. I paid more than $350 to get their service and unfortunately, I find myself at the receiving end of their never ending joke! I wish there was a zero or negative star rating available for their service.

Al my technician did a great job. Good customer from him

The agent hooked up my rings and came back three times because of spectrum

The guys did a great job installing my camera system my ring doorbell and all the social equipment I went with it. They were very professional worked hard and get it installed. Great job geek squad.

Raymond and Damon did an excellent job. Bi highly recommend the geek squad

EUFY problem solving on two spotlight cameras and diagnosed why my video doorbell won't function after replacement by EUFY.

I should have installed the cameras myself. It wasn't very difficult, but I spent a lot for the hardware installation. I was hoping to learn more about the software. I had prepared a list of questions for review. The installers really didn't know much about the software and mis-guided me on some issues. Both of them were very pleasant to work with and I'm sure they did the job to the best of their ability. Maybe I was expecting too much?

this one I could of done myself all I needed to do was charge the battery put in the corner of the garage and done the only reason i had the geek squad do this is that I never did this before.

Professional work from the team and ready to explain details

Geek Squad agent installed my arlo2 motion security system on September 3rd 19 but still, I am receiving messages through my smartphone that side camera fails charging.

I love my cameras the guys came and installed everything for me I feel very safe in my home I highly recommend purchasing the blink system over the ring

Quick and easy scheduling, friendly service and knowledgeable.

The gentlemen who came to the house were fantastic. Called when they were on their way and were respectful and extremely helpful. Installed my products and social distanced with masks the entire time. Excellent service

Very professional, knew exactly what they were doing..

The squad got my arlo cameras working. Just to note they cannot go up on the ladders so cameras have to be mounted within reach

The tech was very knowledgeable and helpful. He explained everything so thoroughly. He made learning the camera system so easy because of his knowledge and patience. Hats off to Don. I’m so glad it’s you that was sent For my installation. Thank you.