Customer Ratings & Reviews

Professional work from the team and ready to explain details

First installment of Ring system did not go well. I had to call to get someone come back out a second time. Issues were resolved and I didn’t have to pay

Installed my devices. Did not effectively guide me through syncing them to my Amazon Alexa.

Quick and easy scheduling, friendly service and knowledgeable.

The worst service ever. Two handymen came to install my wireless cameras with solar panels. One of them dropped a camera from the top of my garage door. Luckily the camera was still on working order. This was just the beginning of the horror! The handymen told my solar panel plugs are not compatible with my cameras and suggested I replace solar panels from best buy. They asked me to contact geek sqaud again to reschdule the installation of the panels once I have the compatible panels. Once they left, I rechecked my panels and realized that the solar panels did have the correct USB-C plug which they failed to see. I immediately texted one of the handmen (who was on charge) but received no response. I called him several times after that but he never picked up my call. Later I contacted the geek sqaud service on phone and I was transferred to different departments 4 times and was kept on hold for more than an hour. I had to explain the same story to each of the agents separately and finally someone told she will send the same team to my home for solar panel installation. However, she said she could not schedule the service due to unavailability of the slots and she escalated the issue to her team and I will receive a call from the team within 24-48 hours. However, 5 days have passed and no one from Geek Squad contacted me. I then reached out to the geek squad online chat service and was initially told that a service will be scheduled at my property, however, later, they came up with the same story and said no slot was avaialble! They again asked me to wait and told some one from the team will call me! It's just going back to the same loop again and again and I literally feel my time is not respected here. I paid more than $350 to get their service and unfortunately, I find myself at the receiving end of their never ending joke! I wish there was a zero or negative star rating available for their service.

The agent hooked up my rings and came back three times because of spectrum

Raymond and Damon did an excellent job. Bi highly recommend the geek squad

Burn installed a camera and solar back up. Very patient man. very knowledgeable on products and installations. He deserves a promotion.

Chimes all the time, at every motion, every cat and even says there’s a person there when there’s nothing. It’sa lie that you don’t have to pay for service, because none of the motion or smart features work unless you have a membership. Disappointed

The Geek squad employee was Terrific. He explained how the camera operated as well as answered all of my questions. He was Extremely Professional.

Al my technician did a great job. Good customer from him

They came out and put them up for me. I probably couldve done it myself and saved 100 bucks

Geek Squad arranged an appointment for me to install-reset my Arlo security system. Work was completed and system in operation in very little time.

The Geek Squad were better than the third party that came the first time to install the camera!

Very happy with the purchase. The Arlo app is super easy to use. I can stream and watch all video clips when I’m away from home. I’m no longer have to pay for monthly subscription from a home security system company. Very satisfied customer.

The camera was installed as I requested. It works pretty well.

The agent installed guided us through the whole process. He was nice, polite, knowledgeable, patiend and thorough.

The agents mounted two ring cameras and solar charging stations. The also offered upgrade of additional battery foe each device. Great service and professional.

I have had so many services from the Geek Squad in my home. Bren is so polite, professional, and informative. I am very happy with her skill and installations.

the agents were wonderful installing the camara again excellent agents