Customer Ratings & Reviews

Fast and efficient. Ac works well and is very quiet

LG 12,000BTU AIR CONDITIONER IS RUNNING EXCELLENTLY. COOLS OFF MY ENTIRE CO OP. THE REMOTE CONTROL MAKES IT EASIER TO TURN ON/OFF. THE GEEK SQUAD INSTALLATION WAS DONE PERFECTLY AND WITH LITTLE TO NO MESS. I’M COOL AS A CUCUMBER…

Easy setup. Not too noisy. Great for a small room.

Best Buy guys came out on time to remove a AC from my old apartment & installed it in my apartment next door, job well done, but no extra material which I had to go buy at Home Depot If they had the extra material, I would give them 5-stars The extra material consist of window material to prevent air from coming in, instead they used the old material which was bad when they removed the AC from the old apartment & tried to seal everything afterwards

I strongly recommend to buy the total tech membership is very good the services are professional made and don’t have to pay extra the team that went to the do the service are excellent and they explain all the installation step and they showed you how is going to be installed thank you

Very satisfied customer, the air conditioner works well and the delivery/installation went smoothly

I had two professional young men show up at my apartment to install my new Insignia Portable Air Conditioner. Very friendly and efficient! And the product works great too! Keeps my apartment cool on those hot summer days. It’s not too loud and only takes up a tiny bit of space near my window.

My air conditioner is just right for my bedroom. Im so cool. I absolutely love it.

Air conditioner is great. Install was not. I paid the extra $$ for a professional install but it was put in the window incorrectly and had to be re-done by my building manager. I put the AC in the living room and it also keeps my bedroom cool during the night if I keep the door open. 675 sq foot apartment. Love being able to control it remotely, even turning it on automatically when I’m close to home.

First, let me talk about the actual installers. They were FANTASTIC. Great job; friendly, quick, and professional. Got the job done with no trouble and cleaned everything up before leaving. I'd have them back in my home any time. Now let's talk about the SCAM part. Best Buy knows very well that this is not an amateur install job. It's a large AC unit running on 240 V, and in fact, the manual for the air conditioner expressly says that this AC unit requires professional installation. On the website, BEFORE buying, Best Buy says, "Once you buy, we can set up a time to install it." AT NO TIME do they mention that this installation will cost money (a large chunk of it, compared to the purchase price of the unit). When I complained about this to Best Buy's customer service rep, while setting up the install, she ADMITTED that the language of the website was misleading. Hey, Best Buy: when your own agents admit that you are misleading customers on your website, you've got a problem. It is a violation of consumer protection law and of the Deceptive Trade Practices Act (DTPA) to advertise a service as included with the purchase of a product (and YES, that includes implying it is included and only revealing the truth after the purchase) and then charge a fee—a HIGH fee, at that—for the service. I will be filing a formal complaint with the BBB and possibly filing suit to recover the cost, since the DTPA also provides for treble actual damages, plus exemplary damages, plus attorneys' fees. Maybe a hefty exemplary damages award will convince Best Buy not to cheat their customers with false advertising.

The guys that installed my ac were very professional. They had all the tools needed for the installation.

Installation was done at the schedule time by a competent and friendly person. The workmanship was good.

Runs great and looks good! Service did a good job putting it in too!

This install service was not only extremely fast, but professional, the install techs were extremely nice and helped me move a couch out of the way to access the window where the AC Unit was being installed.

This unit is really nice, efficient, and one should really TAKE NOTE in it's description of how much air it blows out which surpasses greatly most out there in this size unit.

Installed very quickly. They arrived on time. They explained the remote functions

The two men who came to install my AC unit were professional, thorough and kind! They explained things as they did them and showed me how to operate the unit when they were complete. I was so impressed with their work ethic! They were the BEST!!!

Installers showed up on time and were through and diligent in removing the old air conditioner and placing the new air conditioner in window. They removed the old unit and any trash from the job. My installers gets an excellent rating.

This is a fantastic air conditioner. It keeps the whole first floor of my home nice and cool. I highly recommend this GE product. The installation was professionally done.

They were very professional and quickly installed my AC.