Customer Ratings & Reviews

Works well and cools quickly. I would recommend it. I only wish the cord was a bit longer.

Good installation. He even helped me set up the app for wifi

The installers were great! The air conditioner was installed & working in less than an hour. Explained everything & answered all my questions.

Good installation, guys arrived on time and installed the ac quickly

Excellent install in and out in twenty minutes even cleaned up.

This AC works great. It’s very economical and keeps my home nice and cool. I’m very happy with this purchase.

The woman that came was great. She went above and beyond. Great job!

Small size important but motor runs much noisier than i like

The air conditions work great but the bracelet holding the ac is Crooked

This air conditioner is excellent. It keeps my house cool.

Very professional installation job would highly recommend

Runs very well and rolls very easily from one room to another

The ac is working very well. Really cool in bedroom now!

Installers were personable and did an excellent job installing the ac unit. Noteworthy since this was their first install.

Good service! Technician was prompt and installed AC quickly. Thank you!!

The guys who installed my new air conditioner were friendly, efficient, helpful. They even removed the old Air Conditioner.

Instillation crew were friendly and competent! They were fast and thorough and went above and beyond in hauling off our old air conditioner and cleaning up all the packaging and removing it for us! Great job!

RIDICULOUS!!!! I have NEVER not once in my life had such a terrible experience with a business IN MY LIFE!!! I bought a window a/c unit. It was supposed to be a delivery and haul away. I received my a/c first. I thought it would be delivered/installed/hauled away all at the same time….makes logical sense but no. Okay….thats how they do things, what can I do I thought. I informed the CSR….my husband and I have bad backs…if it is left in my front yard, I won’t be able to move it. I was treated as though I was being over paranoid and reassured, the delivery person would NOT just leave it in my yard. I had to chase hom down the street BECAUSE….he left it in my front yard. Okay…well…she was wrong but whatever. It wait 5 days for it to be installed….the guys come. They rolled their eyes about having to haul it upstairs (even though it was in the notes)….he then says he wants to see where it is to be installed first. He proceeds to tell me, my plug is the wrong plug. You would think he would know right…WRONG!!! He tells me I will have to get an electrician out to change the plug. I quickly get an electrician out and….NOPE no new plug needed…it should have worked fine. I was furious. Okay…waited ANOTHER week…rearranged my affairs AGAIN….now remember…i noted it was upstairs….a person shows up at my door…he says “they took my partner so I can’t take it upstairs”…,,i am able to get MY stuff in order to accomplish what “I” am supposed to for these appointments….what kind of “professional” company can’t ge this stuff worked out??? I called “Best” Buy. They give the standard “sorry” for the second time. Now….here I sit…they were supposed to come for a THIRD time….I rearranged my affairs YET AGAIN….my appointment was set from the 5pm-9pm window….it is now 3 minutes until 9pm….no phone call…NOTHING. Not only do I NOT recommend Total Tech…I have been a Best Buy customer for over 20 years….I will NEVER but ANYTHING from Best Buy again!!!

Bordy was the best. He was very professional and did it right. Not like the first installers put the air conditioner in the wall and left. He said need to come back with boards and it would cost you $100.00 dollars Really

The a/c may be right. It does cool down the room. But, installation is the pits. the adhesive used looks patched up cold air coming through the gaps.