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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3377 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 3,377 reviews
  • Rated 5 out of 5 stars

    Video camera's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very excellent and his services was outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad didn’t give up until the job was comple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to re-connect both of my doorbell ring cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provided was quick and efficient. I'm very happy there is a service like this available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase of the Arlo Pro 2. The Geek Squad install was great. They were great to work with and were very informative. Highly recommend the security camera and the install by the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and great job. Very efficent and tech was knowledgeable as well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera still doesn’t work. And battery life stinks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good installer , im going have them come back out ro install more camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Arlo 4 camera system install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK squad installed my Arlo 4 camera system. They were prompt and did a great job. They also took the time to explain on how to use it and the different functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great attention to detail in explaining describing the functions of how to navigate and understand the process of using the mobile app that is associated with the cameras system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was quick and efficient. He assured me I could have installed the cameras, but I felt better since he did it. No problems and he gave good advice on charging the cameras too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek did it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad came out an installed for me. he was ok. at first it seemed like he did not want to do the job but then he did it. was not that hard to do but I do not have the tools to do it myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my Google Nest Camera, connected the camera to wifi and setup Nest home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good increase in security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are still getting used to the system and more efficient using it. Great for seeing purchases delivered and for screening those coming to our front door. We are alerted even if they don’t use the doorbell.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rapid charge. Buy them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work real good i will recommend it to anyone i like my phone charge fast no patience .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Again Delivered!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carlos Padilla was on-time, professional, friendly, and made sure everything worked before leaving. We would wel owe him back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    just what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with this system. I actually have two and am enjiying both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Geek Squad. The technician showed up on time and was very professional. Completed the task quickly and completely.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got a window from 7 am till 1pm got a text at 10 am that they will come from 10 am till one 12:30 pm i call customer service to see whats going on hour on the phone finally get a rep mind u its 1:30 pm after several attempts they finally got in contact with install guy was told he can still make the appointment this was 2pm by now then they made me contact the install guy he told me i can be there within the hour install guy showed up around 3 pm after my contact install guy said i dont know why they schedule people those time windows since they are not accurate install guy was nice install was pretty quick but lack of product demo .also got a case number after several attempts ive tried to contact customer service two hour waits then finally get called back to get hung up on i basically gave up on trying to resolve the issue i usuallly spent over 5k at best buy and this is unacceptable.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted 4 wireless cameras. Initially, the cameras had trouble connecting with the wifi, but after a second member came to help, the solution was found and the system works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek tech Joseph and helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek text mounted my doorbell and my camera from link and did a wonderful job and programmed it

    I would recommend this to a friend