Customer Ratings & Reviews

Good service very professional helped answer any questions we had

Took the time to show me how to change batteries, set for people motion, and different placement of camera than we thought.

Geek Squad helps this senior lady pick out proper headphones for me because of loss of hearing.

They installed my cameras and set up the registration all I had to do was show them where to place them and they did a great job

Jeremey & Damon were great about getting things set up & going above and beyond! They were very patient with having to come back to get some things straightened out!

He called to let me to inform that he was on the way. very profession

He did an excellent job. I love my home security system.

Satisfied with efficient and professional computer setup

I will always recommend Geek Squad as valuable investment

The agent was very professional and knowledgeable on the given task.

Great customer service with friendly approach. On time with instructions.

Geek squad did a great job as always and explained everything so I could understand it with out being a rocket scientist. Thanks so much.

Was suppose to be an 8 camera install outside . As a total tech member I was suppose to be covered , but the third party company charged me extra for them having to get a taller ladder out. They had a 6 ft ladder and don’t go on the last two steps for safety. After dealing with that it took from about 10:00 am -5:30 pm to install only 4 cameras instead of the 8 needed. Best Buy needs to be better about who they use and whether they have the skills and staff needed to perform the jobs so not to waste customers time.

I have been satisfied with service. On time good job

Agent was extremely helpful during this installation. I love my Geek Squad.

It was very excellent installation service! Thank you!

This was a replacement for a camera system that had failed. Installer did not take the time to install properly and walked away from it. Refused to install 3 cameras that they had previously installed. Did not know the product and would not take the time to call Tech Support. When I called tech support I found out the Geek Squad agent was very misinformed about the cameras. I have used the Geek Squad for over 25 years for vehicle stereo installation and remote start. The installer (Matt Zorn) is excellent. However all GeekSquad agents are not created equal. I would have been better off with a theirs party installer on the camera system. Very disappointed!

Geek Squad replaced 2 of my ring cameras, connected and explained everything to my satisfaction. Very professional and knowledgeable .

The installer was very informative and explained everything about the Arlo cameras. He also walked me through the app with setup and the position of the cameras.

Want to get cake up to get them from Best Buy it's the best place you can go Best Buy is just the greatest store you want to make sure you get your stuff from Best Buy