Customer Ratings & Reviews

Agents mounted cameras and solar panels to our house. Wouldn’t mount the camera where I wanted it.

4 times No Show from external partners of Geek Squad for you instillation of cameras Finally , I cancelled order , got installed in a day from Pros with lesser cost

They said I had an appointment but No one came . My Solars to camera's still no working

I explained I needed a security wifi camera(Foscam) to get access to my Cox wifi. I was having problems with setting up the camera for port forwarding. The Customer Service Rep said they could fix the problem. When the tech came out he said he wasn't as familiar with Cox Panaromic Wifi. So he could not fix my problem. I think they just book these appointments, take your money and when they can't handle it - oh well that's a $100 down the hole. I'll rely on local technicians to solve technology issues instead of the Geek Squad from now on.

I have yet to have my offline camera problem resolved. I had geek squad come out, they couldn't fix it. they had subcontractor come out they couldn't fix it. they recommended new cameras. i have expedited my request. I can not get one person in your entire organization to help me. NO ONE GETS BACK TO ME. MY CAMERAS ARE UNDER TOTAL TECH WARRANTY. I plan to go into the store tomorrow. Better be someone there that can help me. This is an atrocity.

They charge me 200 Vicks to install these cameras and they won't stay up

service was not good .No support after job was not done right.Contractor really did not want to come back …D- for service

Once you purchase the products , then pay to have it installed do you think you’re done well I’m wrong I’m swarmed with emails saying I have to join Arlo for a subscription after three months sorry I purchased now

Didn’t end up getting this service. I had it returned

I was told the batteries in the cameras would last months Not 2 weeks Text them no respond

The installer that showed up was very nice and professional but wasn't familiar with the product at all. Was told incorrect information and ended up "re-installing" them myself.

The installers are not from Geek Squad. They are 3rd party installers who have very little knowledge about Ring products (security and cameras). My experience with the outside contracted (non-Geek squad) has been terrible. The 3rd party people are not ready to accept what the In home consultants have recommended during their visit to my house prior to the install. I had to cancel the installation service and install the security system and the cameras myself with the help of Ring customer service. The "Total tech support" plan is not going to effective until Best Buy has more skilled members from Geek Squad to install the cameras.

2 plus months ago I prepaid setup with appointment 45 days out..45th day they are no show no call nothing. I make 2 phone calls total of 3 hours mostly on hold and they agree they messed up and reschedule 20 days out....TODAY I get a call that my appointment for tomorrow needs to be rescheduled 2 weeks out really...I am beyond angry and they told me I bought 4 units BUT the doorbell camera is not part of the installation!!!! Its 1 or 4 for crying out loud! I am telling you now I am moving this complaint up to corporate.

The camera install is ztill not completed, due to removal of solar panel, that went with original camera. The replacement camera has a different connector for solar panel. The tech needed an adapter to be able to connect the solar panel, and did not have one, so did not bother, and the camera install is still incomplete.

Horrible horrible customer service from both Best Buy and 2nd party installer. Neither would communicate about the installation. We we’re told 4-6 different dates that would come and go with them no showing and each blaming it on the other party. Missed multiple days of work waiting for them to show and never did. Ended up having to make a trip back into the store to speak with management to get the install scheduled. Day of install the 2nd party did not have the supplies needed and I had to send my son back into town to purchase supplies then the 2nd party took a left over $50 box of wire with them “mistakenly”.

They didn't know how to install all of the cameras and they didn't put the cameras in a good place and make hook in my wall.

Cameras do not work during the night. The Geek Squad installer stated I the cameras, that they placed on my indoor windowsill, would enable me to see my parked car at night. This was my only reason for purchasing the cameras and having them installed.

The Best Buy team gave the wrong specs for the product.

Here it is almost a year later and still have not heard from anyone at Best Buy about this install. Their service provider after me telling him to give me a minute to put my dog in a room just walked in my house which led into a very bad dog fight and a large vet bill and me feeling like I don’t want to use this service anymore. Well I haven’t since then and they never even finished the job. I would think these providers are trained not to just walk in someone’s house. And he can’t say he didn’t cause it’s all on camera smh still waiting on a phone call I shouldn’t be responsible for their negligence.

The batteries Ned to be recharged often. No matter how many times we try the door doesn’t shut. There is now an error message saying door is open and the camera doesn’t work with the door open