Customer Ratings & Reviews

The installer Mike Scarborough, was nice, but installed my items(outdoor cam with solar panel) sloppy. The wires connecting to each other were just tucked into the the siding half hazardly. Something I might have done if I installed it. That’s why I paid a $100 for supposed professional install. A storm blew through a couple of days later and tore the solar panel base off and to the back off the house. I called to have it re-connected, but none of my calls were returned!! Basically, soon as they got my money, it was see-ya!! I complained to Bestbuy manager Brandon about it and was told that they are contracted out by Bestbuy, but he would contact his boss.

Was told the installer would go over the system he would be installing that did not happen. Told to just look at the video's. Left me with more questions. Best Buy sent another installer who was very helpful.

Anything that could have gone wrong did on this. I purchased a wireless camera system and a ring doorbell. The advisor sold me the wrong ring doorbell and the installation guys basically told me how horrible the cameras were and that they could install it, but it would not work right. After getting the right ring doorbell, they want to charge me extra to come back out. Are you kidding me? It was the best buy advisor that sold me the items after looking at my house. Ridiculous!

Camera less than a year old, now must be replaced, Best Buy crazy if they think I will buy another thru Best Buy! I expected better quality and equipment to last 4-5 years not 6-9 months!

The guy who came out to install took forever - then in the middle of my project he gets a call and makes up some excuse to leave my project that was already taking to long - comes back over an hour later - installs my last item - 6 months later - the bases are falling off the house, the camera are in arms reach not high enough and there were to be three screws inserted it’s 1 in two or less in the bases - that’s why they are falling off the wall - the guy was polite but...the job was not done correctly

I finally got my simply safe cameras I bought from Best Buy installed by Besr Buy after several months. They have not worker 1 day. The cameras are not on.

These contractors did not do the job as well as expected. In the future if the Geek Squad is not going to do the installation I will purchase somewhere else. The contractors could not adequately explain the workings of the cameras

This was absolutely the worse experience ever. Purchased Total Tech and (3) cameras to be installed. Agent showed up and didnt want to place the cameras where I needed them. He became confrontational and rude and I requested to speak to his manager and him leave my home. This has escalated now into Best Buy cancelling all my warranties on everything else ever purchased. UNBELIEVABLE!!!

The front camera recorded is white, geek come back.

The tech was a repeat NO SHOW, but did call the first time of no show. His excuses ranged from double booked to death in the family & his last excuse was its Icey outside & did not want to get on a ladder, but when I did my own install I simply went on my upstairs porch to install vs getting on a ladder. When I went into the store WITH my receipt I was told NO refund. I had to make 3 trips back to the store to speak with a Manager on specific time he was supposed to be there. I Finally got someone Over the phone from Credit department to issue a refund off my Best Buy credit card.

They did not know what they were doing!!!! They only know how to do Arlos. The lead said he was getting extra for my job. He downloaded wrong app on iPhone. I made requests that were ignored. They made suggestions that weren’t done. I spent the hours trying to fix the mess & I don’t have alerts not an app on phone. Terrible! My cameras would have been damaged if it had rained! They did not care! I didn’t get an opportunity to view their work because they said they were behind! He handed me the phone and said sign here.

The tech arrived at my home without the proper equipment to install the cameras. He left my home with the merchandise and said he would return the following day. The tech failed to return and reported that he did not have my merchandise. Ther person at the store I spoke with said a Third-Party Vendor was used and that they could not provide me with any further details.

I had to return the cameras and security system. The sales representative did not inform me that there was to be a scheduled evaluation of my home before purchasing the equipment. They did set up a installation date, but when the technician schedule arrived. He couldn’t install the cameras and systems do to the fact that other work would have yo be done by a professional electrician to update my circuits and power voltage. The entire purchase and installation visit was a waste of my time.

The young man said we did not have adequate Internet to allow the installation of the Arlo security cameras. Additionally he said they do not go higher than 10 feet. They should have told me all this before I purchased the cameras.

Although the install did take place, the cameras have not worked in this location. So, I feel like I have a lot invested in these 2 cameras plus installation fee, for them to not work.

The technician was unqualified (not permitted) to install the camera. He could work only with low voltage. The camera and installation were purchased together, the mismatch was made by Best Buy/Geek Squad. Yet we were charged for the aborted work; the issue has not been resolved yet.

this was the second time no one came to my house i waited all day both times i paid for this and no one called or came i dident leave .what is going on

After waiting over two weeks to get my camera installed from the geek squad they had sent a third party that was very rude and I'm ignorant and they did not hook up my camera system then I had to wait another week for the Geek Squad to come hook up my camera system and they did not want to get on the Pole to hook it up so they never hooked up my camera system I had to do it myself after almost 30 days

If there was a possibility of giving negative stars, i would have done that. The item itself was cancelled, but i was charged for the installation. As i write the review, i have had at-least 10 follow ups on phone and chat with customer service and they are still not willing to refund me the money for installation. On the phone, or on the chat they keep transferring me to someone else saying either their system is down or needs reboot or they dont have expertise to help me.

My Arlo cameras are still not working. Front door camera does record but the other one is just there.