Customer Ratings & Reviews

The Guy always try to install the Camera as low as he can. He tried to put all the camera very low that make the job easier for him. But the problem is pedestrian can easy to catch the Camera by hands. We ask him to place the Camera higher but he said No, then he left without the half of his job ( 3 outdoors 1 indoor Camera ) still in the box !!! That’s how Greek Squad treat Total Tech customer ?

Every time Best Buy's third party installation service provider(s) comes to do installation at my house, they are always in a hurry to finish. Their greeting as soon as they they arrive is they are already running late using that as an excuse to rush things resulting in poor quality work. Because of these bad experiences, I am contemplating cancelling my Total Tech Support membership.

Need them back to complete installation of large floodlight. I have already pd.

The agent inadequately installed cameras. The cameras did not capture zones and were off balance. I had to reinstall the cameras myself and secure them properly. Agent also complained about helping to set up Alexa show and told me I should’ve been charged more for the set up. He complained that the selling agent didn’t charge me but included it in the set up. I didn’t appreciate his poor attitude and poor quirky I’d service so I set the Alexa up myself.

Indeded up installing ourselves. They where not going to do the wiring. Just plug in to outlets. And there was no outlet near where camera was going to be put.

The product was not installed because the wire was too short on the camera, which was fine. I called for a refund for the services not performed due to the wiring issue. I was told it would be refunded. Shockingly the low rating is even just for being charged without a service being performed. It also does not work; was sent another and still having issues connecting the devices. Not one to leave a bad review but for some reason after hours of back and forth I still don't have a refund so here we go.

Not at all what I was told. It’s only good if you watch it constantly.

This was on special at Christmas. i ordered it and ordered the install as well. The cameras were supposed to be brought with the geek Squad to my home or at least delivered prior. The install went through but not the cameras. I spent over 3 hours on the phone and eventually went into a best Buy where they cancelled the order and then tried to get me to repurchase at full price. Not a great way to do business.

Geek squad didn’t install my cameras a third party did

Agents are great. Something wrong with driveway camera

They came and didn't know what they were doing and either they broke my chime or burnt out my transmitter. All I know my door bell worked before they started the job and now it doesn't work. They claimed I need a new transmitter. The issue is the transmitter was installed that morning and it worked. They rung the doorbell before I answered the door, and others rung the doorbell before they came.

Did not show up twice when scheduled Bad communication

The guy just left me with an uncharged new battery.

They never did the work. They are quick to charge for the work and slow to refund money for work that was never done. I asked for the installation of 4 security cameras. After paying, they never showed up and finally called and said they were not allowed to install security cameras in NJ. Getting money refunded was like pulling teeth.

I have had 4 scheduled appointments and my cameras are still not install correctly. Two times they were installed wrong and two times scheduled was a no show. Have took off work twice on these no shows and no one has show up and all I get is I'm sorry, lets reschedule.

The men that came to mount the cameras needed more education in the placement of the cameras. Not happy with what they did.

The agents connected it without finding out how to work it so that the recordings come through with a time limit that is more than 30 - 40 seconds! sometimes less. Also, without determining that it is not NOT something that needs a continual payment over and above the purchase fee!

Best Buy is a nightmare to deal with. I have spent hours and hours on the phone making complaints trying to remedy the situation and Best Buy has not yet remedy the situation I spent months waiting for my product.

Camera goes in and out, battery discharges even though plugged in.

Since the install of a securiry camera has been scheduled four times and no one has ever showed up or called. I am a Total Tech customer and I am very disappointed to say the least. I have had a smart security flood light installed and a security camera in the past and have been satisfied with the service. I need to speak to a supervisor. Please note the service has already been paid for.