Customer Ratings & Reviews

would never recommend someone that can't call you back for appointment and time

Installers didn’t seem to know what they were doing, would not recommend these young men. Very nice just didn’t know how to install this particular product.

Install did not occur. There was an issue with the services available and the way that the person who entered the order did so. We now have cameras that need to be installed, which we will pursue on our own. We were also expecting a refund for services not provided and have not seen this reflected on our card statement. I don't expect that I will even try to use Geek services again.

The installation team no-call no-showed me twice, installed the doorbell wrong so that it started going haywire in the middle of the night, and wouldn’t come back to fix it. I ripped everything out and took it back to the store. Absolutely horrible customer service. Never allowed to talk to the local store and every hold time is at least 40 minutes. I can’t believe anyone still shops there.

first, the geek squad called and said the GPS left him at street # 17414, my home was 17505. Just keep driving I said and he asked, north or south? I knew then that the install would not go well. When I helped the installer determine that another part was needed which he didn't have, I just sent the whole thing back! very disappointed.

Worst disgusting service store and online system specially for geek squad service terrible after you purchased item then you have to go back and forward hole store every time you go to the store or calling online to set up the appointment no more quality job at all.

I had to go around and remount every one of them because he had no power equipment so he used a screw driver to do the work. I even asked you don’t have any tools with you and he said no I do it by hand. I knew it wasn’t going to be good and it wasn’t obviously.

I could not get a narrow window to schedule service.

We were charged for this service $49.99 and I the install was canceled buy me and I am still unable to get our money refunded. Someone said the install was completed March 2020 I have my video cameras From the previous install and I can prove no one was at my house to do another install. I’m to the point now where I am going to have to contact a military attorney to get our money refunded.

Bought the cameras and paid for the install but the geek squad couldn’t do it and I am still waiting on the refund

Camera install was faulty. Called to have it redone. It’s got even more issues. Will need to have it redone again.

Things went alright but i just wish the camera could have been placed higher up on the house because someone was able to knock it off with a brick

was told they could put the system in paid for the camea 's and the geek squad program to have them put in they came three time could not do the job they said they were hard wired did not sell the wireless ones did get my money back on the camera's but not back on the geek squad program lost 200 dollars

I paid almost $400 for my cameras to be installed by someone who didn’t know what they were doing and had to redo them myself

I have had issues with Best Buy, with the products I wanted and what they sold me. I am currently on call number 6 or 7 trying to get the " geek" to call me back. My next call will be to the manager of the store, and then corporate if that doesn't work.

4 home service calls and 8 phone calls later still nor working. Now using 3rd party installer by best buy not geek squad. Elevated to install mgr, they did not return calls, insisted somebody call, store mgr fullerton call, he did, now will await return 5th svc call for remove/install of new units. Original units were I feel defective.

Did not receive this services but was charged for it

Your company doesnt have a clue with installing them. No one ever showed up!!

Terrible…Terrible.. installer didn’t know how to install product. Called 2 times to get product installed and was told no one at Best Buy could install product that they sold me. Canceling Total Tech Policy.. won’t be shopping at Best Buy again!

I have requested the service, paid for it and waited for it, However the service of return has Still has Not yet been completed, despite paperwork stating to the contrary, as mine wasn’t returned and the new not installed, so was this someone’s intent? As I still need this completed.