Customer Ratings & Reviews

Lack of communication or information wish I was informed a little bit more about the security cameras that I did purchase my purchase was bought for security purpose and I did not feel secure enough with the information

I ordered Geek Squad service for the first time. But Technician was not helpful and lack of detail knowledge. I paid $95.00 for setting one camera but as per rule i could have set 2. I asked him to fix m,y doorbell instead of 2nd camera but he flatly refused to do it. It is too much for 1 camera thus i complain to customer service to review the rate but they never called me back as making a small hole and insterting wire i could have done by myself.

The gentleman that came to install my solar panel (he goes by Wayne but his friends know him as Bill, so he says) is not cut out for climbing more than two steps up. He's the same fellow that installed my others, leaving all the wires hanging very low. I wasn't happy the last time or this time either. I won't be renewing my membership.

Purchase and installation of Ring and other cameras

The information that I purchased over, the phone was completely incorrect for my purposes, and I returned all of it

Worst ever experience Installer came to install 2 of the 3 camera worked Installer said it’s a brand Nobody gets He talk me into getting diff ones He refuse to remove them Said I had to buy different ones and when they come to install the new ones they’ll remove the old I had to hire a handy man to remove the ones Best Buy drilled I will never go to Best Buy again because no manager did nothing for me

THE ONLY RESPONSIBLE EMPLOYEE I HAVE DEALT WITH IS DUSTIN! been waiting,changing my schedule to wait for you guys......missed appoin,tment with no call,when i call i get lied to ,cables ok,then not ok new cables coming out,whoops they were sold!! now another appointment !bet they dont bring the cables (the ones you said i didnt need,next guy said i did need !) VERY POOR SERVICE!!!!!

Total bust Ring3 added to existing 8 camera system never worked after install only Ring camera in system that does not function properly. Charged 49.99 for nothing. Will contact Ring for proper installation of Ring3 camera and trouble shooting system. Never had such poor service from GEEK SQAD ever before. Normally excellent service in all past service contacts.

I have had it with the Geek Squad. They did not mount my cameras and stated that they would return on a Saturday to install. So not true. No calls,no install and I will be calling management on a Sunday. I have missed and left work to have them do a service to just be told … Got Ya Sucker.

The service was never completed. No technician showed up, and I am surprised to see that the request has been marked as completed.

I hate to say these have a poor rating. They may be very good. However, my Hughesnet internet service is so bad the cameras won't work. I'm in the process of trying to cancel but it will cost over $300 to get out of the contract.I would love to use my cameras.

Cameras are installed but don‘t record properly although I pay for the subscription. Installer said this is a software problem and I have to fix this myself with Arlo. My understanding now is that Total Tech is not really Total Tech. I was told differently when I paid the $ 200 for it.

The agent text me for days telling me about my up coming appointment on my cell phone. The day comes we took the day off work and He was at the gate and call the house phone, which I took off my profile because I have all numbers blocked except for dr and family snd friends. So he did not show up. They promise me they would take care of it but they didn't.

Geek squad had to come out and fix their problem 3 times. I called HQ but they couldn’t provide a solution that was acceptable. Process of replacing camera and solar panel took way too long. Geek squad did an incomplete job.

Worthless, the person that came install the cameras barely knew how to install them. Not worth the cost.

They never sent a geek squad agent and just a contractor eventhough i choose a particular day that they guaranteed a geek squad agent and then they wouldnt answer my calls. Horrible customer service

And geek squad came out to our location and we were somewhat disappointed . They said they could not install our cameras. We didn't really get an explanation why. We install them ourselves and they work fine, their statement was it won't work in this type of building. Those cameras are up and running right now thanks to our own installation.

I had issues with my Sonos. It wasn't working everywhere and I was having issues updating. two guys came and one was barely awake. it was a joke. they didn't update it and only got one working but not synced. I'm still angry I'm paid, It just gets old having incompetence or laziness

Yesterday was a joke with the 3rd party 2 install door ring camera after 3 times he said Arlo is 2 hard 2 install then said camera was bad get another 1 after they left i pulled camera and mounting bracket off before it fell off sloppy a--work

Cameras were installed but did not work a waste of money