Customer Ratings & Reviews

Install crew never shows up or returns calls. Wasted several days waiting on them. Total waste of money. Would never ever recommend them or purchase again. Had to hand my cameras myself without any instructions

Service was not completed no one showed up very unprofessional

Nothing was installed that is working because your tech says he needs for me to be here with my cell phone to make the installation. i am here in Gulfport usually from Friday morning to Sunday evening. we need to schedule an installation during that time period asap. Stan 305-35-3789t.

This work was never completed, and now the technician (Micah Young) will not return my texts or phone calls. This is unacceptable and I am disputing the charge for this service.

they called me the day before to cancel my appointment. this is unprofessional and upsetting. all the gave me was $25 back.

We were told the techs could install the cameras but every time they came out they said another team member would have to do. We ended up getting our money back and having an electrician install them for us.

It took several attempts. Ultimately did not work out. They said the cameras had older technology and we gave up.

If I could give negative stars, I would. The installer was a no show twice. No explanation, no notice. Geek Squad customer service was completely useless. Took about 8 calls to get it rescheduled three times and completed. No response to complaints.

“Why would you state that “SERVICE COMPLETE”, When You “KNOW That”IT IS NOT”! You: BB, sent 2-CHIMES, when you knew I only needed one, A camera, that was not A-“RING”,ALL-CHARGED-to- “MAY-ACCOUNT”? Where is my “Geek-Tech”??

The cameras I bought always malfunction they have came time after time and still don’t work. Last time they came they messed up the whole Wi-Fi system in the house and they were suppose to come again and missed the appointment.

job knowledge. they are 3rd party. they are not professional

Several appointments were scheduled and confirmed in advance and no one EVER showed up or called on those days. I am wheelchair-bound and had to hire someone to come sit with me all day on each of the appointment days, all for nothing. I canceled my entire purchase and had the Total Tech Support plan canceled and refunded.

They canceled the appointment. I am still waiting for them

Battery life is terrible, need to charge them monthly and it’s huge pain

Install took some time, one of four cameras was not working. Was told camera might reset itself but if it didn't within 5 days, a Tech would come back with a replacement. After 5 days, other 3 cameras failed. Was told it would be 2-3 weeks before a Tech could come back to troubleshoot.

This guys a poor asf sorry for that ..but just didn't same to want to do the job keep making me choose another typyof camara cus this one were wire camaras n they didn't install them cus of that...I mean u pay them to do thier job right next I'll just buy the stuff n install my self

Would give this company a -5. Their customer service is a complete joke. You can call them and wait 45 minutes, then get transferred to another department and wait another 30 minutes. Their geek squad, is another really bad joke. How this company stays in business is beyond me. Stay as far away as possible

This service was not completed in full. One of the cameras was defective and the agent was to coordinate getting it replaced and installed. Despite repeated phone calls, voicemails, and attempts with customer service, sadly no one has been able to take ownership over this issue and resolved.

Guy showed up with no ladder... hot and sweaty from last job, complaining about it....so no cameras were installed. Not sure if I ever got a refund. Second guy came out and refused to install, because the electrician failed to show up and install outlets. I had extension cords on hand, but he said no and left....

I had to make several complaints to Best Buy regarding the product and several phone calls and Best Buy has not yet remedied the situation