Customer Ratings & Reviews

Lack of communication poor information about the purchases and needed more information more employees more workers since they were too busy to accommodate to my needs

My window for installation was between 4:00-8:00pm. My service agent arrived at 8:oopm. It was already getting dark in my area for exterior cameras to be installed. The agent was not helpful at all, and wasn't knowledgeable about the product. He stated that Geek squad hasn't been installing these cameras that long. I personally would not recommend Geek squad for this installation

Was not happy with the demeanor and behavior of this outsourced tech. He was a heavy smoker and my whole house smelled like that hours after he left. He also made comments about guns, and just gave off a very uncomfortable feeling.

I’m not very happy about the service the installation was cancel and they said they would get back to me they never did I had to call them back to make another appointment so I’m still waiting for my installation to be done and I never received the Best Buy credit card I was approved for

Very nice picture…everything about this camera was great EXCEPT for the fact that it only has the flimsy magnetic charger! No other way to charge the cameras so I had to return them.

Very poor service. Best buy outsources all their work. The technician came and blew my transformer and left me in limbo. I am following with best buy for a month now with no help. Worst possible service.

I made 2 apointments to install my wired floodlights and neither technician was able to install. The last tech stated that they would talk to their supervisor to send another guy out. That was almost 2 months ago and still havent had floodlights installed.

Geek squad need to step up there services . They are not as intelligent as most of think they are . Each time I put in a request for services , they can’ do it when they arrive or they perform poorly . That have even shown up to my residence unannounced . Poor , poor service .

Installation was great. Periodically the cameras go offline.

The people never made it to my location and we had to install the devices our selfs

The communication was HORRIBLE! I would never recommend Best Buy to install anything! After several failed rescheduling attempts I was never able to have it installed. I waited for two days in vain after they had assured me that they could do better! WRONG. No call, No show!

I lost all respect for Bestbuy, Geek squad and third party vendors they are associated with. I'm not getting into my experience with them but I'll let you know the service of instillation, scheduling follow up service, and just answering the phone is all a game to those Geeks. I just sat customer beware.

yes the installer seemed ok but i received no comprehensive information, only 5 of the 6 inside work at a time, the outside keep going on and off and the inside don't record. And I asked for a return visit from the in home consultant and no communication in a week. A really old man I take care of lives there. This is unacceptable

Guy never showed up. Kept on making excuses about coming for installation of camera and connecting with the hub. Got Amazon and they came the same day and it took one half-hour for everything.

After 3 people came to my house in less than 15 days to install security cameras. none of these people were able to install them. They made me change Rin for Arlo and neither of the last two guys knew how to connect them.

Best buy got me waiting for my stuff over a week. They gave me a date delivery andthey never showed up. I called them multiple times and kept saying i would get my stuff delievered but never happened. Very disappointed

Absolutely HORRIBLE Service .. they sent Geek Squad to install smart garage door controller but GS does not install hard wired smart garage door controllers ..

I found the geek squad to be total disaster, in work and dependable in their appointments.

Horrible experience! Geek squad came out to do the installation for my Arlo doorbell camera and flood light. The tech was not knowledgeable about the product and the installation was subpar at best!

I never received the smart camera but was still charged for the set-up. I brought it to the attention of my Geek Squad rep and he directed me to call the 888 BestBuy hotline because that wasn't in his control. Choppy service from Geek Squad.