Customer Ratings & Reviews

They made appt. didn't call or show. When I called them they were rude! Do not recommend!

Not very helpful with problems with our Ring purchase

Gave them my hundred dollars. I wanted to have the cameras to be hook up to my ceil phone. The squad called back and said they do not work with with the internet. A few days later they sent my 100 back. Bestbuy doesn't work with the internet? At least I got my money after I had to call back twice.

No tv install, supposed to reinstall security cameras. One still does not work and they have failed to respond to numerous calls to rectify the situation. Over 5 monts to solve issue no response.

So much confusion creating mess. I give up after four (4) different calls scheduling in home repair that never existed. Sorry but just bunch of lies. I outsourced myself different company.

Only 1 camera was installed, the other camera was scheduled on 2 different occasions, they did not show up!

NOthing accomplisched. NOTHING!!!!!!!!!! 4th time Joshua sends someone here and NOTHING GETS DONE What a joke, I'm stopping payment the incompetence knows no bounds.

This service never happened! Totally worst experience ever with Best Buy. My service was referred to a third party and after several failed attempts l returned the cameras.

All three outdoor cameras did not work after technician left. He appeared not well versed with the google nest product. More in a rush to finish than complete the installation properly. Returned all cameras after I uninstalled them.

The first two persons did an okay job except placing a solar panel in the shade and upside down causing it to fall. The second installers no showed. This service is very disappointing

Terrible service, I was scheduled twice to get Ring Cameras installed, the Technician did a no show no call twice. I returned the Cameras. It I could give them a 0 I would.

It hasn't even been installed yet. I have been given the run around. Complete incompetence. Still Waiting for an appointment. Have to go in the store tomorrow. Never again

They geek squad arrived nearly 2 weeks ago but were unable to complete the installation due to our internet. We rescheduled with them for today, June 10 but they never showed.

The first installation was done in the easiest way possible and did not allow for proper viewing. I reinstalled them myself. Then I had a defective camera and they exchanged it but wanted to charge me a second time for installation.

I spent $1700 on this security system. I have to be awake 24/7 to hear the beeb that someone is breaking into my house. It is the worst system ever. I was desperate and needed a system immediately. I will be getting rid of it, even tho I spent a fortune.

If I could give a zero I would . This install was cancelled and rescheduled three separate times by the company that I finally told them to forget it and I installed the cameras myself.

Very unprofessional, I will never purchase anything else from Best Buy !!" They are abrupted and uncaring about about their customers..."

Still haven't been able to get these cameras installed. Trying to contact my Senior Consultant, Michael Larsen, but he's not responding to calls or messages on the website.

Cameras were installed on Saturday and one of the cameras was completely dead by Monday. Even had solor charger put with the camera.

How can you rate someone that never shows up, You cost me a lot of money sitting around the house waiting for someone