Customer Ratings & Reviews
- SKU:
- 9531093
Customer reviews
Rating 4.4 out of 5 stars with 3346 reviews
(3,346 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited three weeks to get my cameras installed only to find out after all this time that they were not able to do the work I needed done.
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
How do you show a complete status and charged me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was never completed. The tech couldn't do what was promised due and i had to use my gas to drive the items back to store for returns.. Please refund
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Stupid 3rd party installations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3rd party dummy hooked the wireless camera up on my back porch. The only problem is that I bought the solar energy charger that he also hooked up on my back porch. Where there is zero sunlight to charge it.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought up tech support for any annual fee, I was supposed to get this set up for free. When they called on thier way they said I had to a couple hundred dollars. Ithought was a scam. Did not get installed
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to bring this to our attention. I'm sorry to hear about this misunderstanding with the pricing for services under Total Tech Support. For in-home services, it doesn't fully cover them, but rather knock it down from it's normal price to $49 in most cases. You can learn more about our Total Tech Support program at https://www.bestbuy.com/totaltechsupport. I hope this helps out. Please let us know if there's anything else we can do for you.
Rated 1 out of 5 stars
Worst Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for 4 security camera, 4 solar panels, and 2 Nest Installations. I paid and nothing was completed and yet they said it was completed. They attempted to install the Nests, but since then the heating system is no longer working.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there, For any issues with your installation, please reach out to our Agents at (800) GEEK-SQUAD, or (800) 433-5778, as they would be the ones best suited to get this resolved for you.
Rated 1 out of 5 stars
Poor customer service and lack of knowledge of pro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too many issues to list from a supposed install of an Arlo Doorbell AND Arlo 3 wireless camera system.
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy Has Lost It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve Lost Count How Many Botched Service Calls I’ve Had. Whether It’s A 3rd Party Or In-House. Call A Pro For Install Help. Best Buy Isn’t It.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
I hate the google nest cameras!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these cameras!!!!! They do not work AND I can’t get Best Buy or Google Nest to take them back or help trouble shoot to try and see if they can be fixed or replaced!!!
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing has been done yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to get an appointment for anyone to come out because of the COVID-19 issue, so the cameras have not been installed. And, of course, no one from Geek Squad is following up on anything.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thanks for connecting with us on this. We apologize for the delay during this time for getting appointments. In most areas of the country, we should be able to come out there and install your cameras. Our teams will bring the proper personal protection to keep both you and themselves safe. To get started, you can either reach out to your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not functioning as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues with live view and connecting problems also delayed notifications...still working on solutions I’ve even purchased separate router for WiFi...Device Health reports all issues are going well but still will not show live view
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .That sounds pretty frustrating, TeeMac. Thank you for taking the time to provide your thoughts. This service, as you're likely aware, does not include network setup/optimization. However it may be necessary, as your router might need to be configured manually to allow those cameras to function optimally (port forwarding, etc). If you'd like an Agent to help, we have you covered! For the same price as a one time visit, you can subscribe to a year of Home WiFi Setup & Support, which includes advanced router configuration. Check it out here: https://goo.gl/C1n9oj
Rated 1 out of 5 stars
TERRIBLE WASTE OF TIME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DOES NOT WORK ARE YOU READING THIS??????????Change Phone Number to 6178341910 which takes TEXT Msgs FROM ARLO. 2076769600 DOES NOT ACCEPT TEXT MSGS
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Solar panel for ring camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work could not be done due to the fact I was sold wrong panel. Young man was very pleasant!
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
Wack Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceling my membership your team is very unprofessional no show up no call no reschedule very unsatisfied customer
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.a geek called me and asked if they needed a ladder or a drill. Then told me they had never used a drill before. needless to say I didn,t use them
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible didnt show up or call for two scheduled appointments. If I could give them a zero I would!
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
my camaras were already installed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i needed geek squad to make image to show on monitor. picture go on and off. maybe geek squad can give me another visit. i will get an electrician to change outlet. and geek squad can return.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We would be happy to assist you with your monitor issue. For support with this, please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
camera installations outside and inside
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We think 7:00 am as a starting time is rude and ridiculous. Plus we had too many non- show ups when scheduled
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed! Tech was sick / rescheduled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, Tech was ill and we had to reschedule the appointment one week!
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras are not working and I am still waiting for the Geek Squard to fix the problem after trying for 5 times. Hopefully the 6 time the can fix the problem.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We want our customers to receive a quick and easy installation when it comes to their wireless camera. We wouldn't want you to have multiple appointments set up. Please contact our agents at 1-800-GeekSquad as we want to ensure your installation is completed properly for you.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.From everything was horrible! Took almost a month to get it installed.poor customer service poor everything
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friend