Customer Ratings & Reviews
- SKU:
- 9531093
Customer reviews
Rating 4.4 out of 5 stars with 3346 reviews
(3,346 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could not install the google outdoor camera, I contacted BestBuy many time to request refund, but I was kept forwarding to many departments but no result
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one called or showed up to do install. Waited all day, even though they were to arrive to do install between 7AM to 1PM. Installed the cameras myself.
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
WiFi camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rating poor, because I had no choice. Cancelled the install due to doing it myself.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
Poor quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't installed right. Been having problems from day one. And it's too late to take it back. Will not shop at best buy again. Paid 99.00 to have them install it. What a waste of cash.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled appointment- no review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't show up, canceled the appointment and I subsequently requested a refund.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
CAMERA INSTALL
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they DID NOT DO THEIR JOB I DO NOT RECOMMEND THE GEEK SQUAD OR BESR BUY
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
No doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been waiting for a month to have someone come and install my doorbell camera correctly so the doorbell works again
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Half of the installation was finished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cameras that I paid for were not installed. Not very happy
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
Poor Communications
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never show up twice to install the Ring systems The third party they use to service this item is terrible
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad needs to go back to classes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did not hook it up to WiFi but lied and told me they did.
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Atrocious
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The company that was hired was terrible and very unprofessional, the person bad mouthed Best Buy every second he could.
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never show up install security camera ask for refund
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad video camera installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't setup my video camera correctly acording to proper function
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Wasted money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable to get my device to work. I wasted major money
This review is from Wi-Fi Camera Install (Up to 4 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
arlo camera with solar panel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.has not worked since i bought, they have been out at least 3 times
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Servise 3RD Party Installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst Ever 3 rd Party Never Again. Ended Up Doing Own Install Would only recommend squad not third-party
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
I would recommend this to a friendRated 1 out of 5 stars
Had geek squad come and even they could not set up
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was mislead by sales person on these cameras. They are not for outside and geek squad came and they were not able to get them to work
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our store associates to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Very bad experience.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took at least 5 different appointments before I got anything done. Lots of lies been told to me, and major bad experience.
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
no show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waited 3 weeks to get to appointment date and then no one showed up
This review is from Wi-Fi Camera Install (Up to 2 Cameras)
No, I would not recommend this to a friendRated 1 out of 5 stars
Read up other comments about Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They only mounted my Tv, ring door bell, but did nothing on my swann cameras so i had to return them
This review is from Wi-Fi Camera Install (Up to 8 Cameras)
I would recommend this to a friend