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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3346 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 3,346 reviews
  • Rated 5 out of 5 stars

    My expectations were delightfully exceeded X10 !!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had 8 night-owl cameras installed on my house to replace 3-4 older cameras that no longer worked well. I dont think this system could have been installed if it wasnt for Tech Dane, he was with a 3rd-Party. He was absolutely amazing, Professional And extremely knowledgeable with the different kinds of cameras. The night-owl cameras only came with 60ft cables and Dane had extra 100ft cables on hand, as well as everything else we needed. It was well worth paying a bit extra for the additional parts. He did a great job and showed us how to connect our phones. We get everything from Best Buy! Geek squad rocks!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    We love our cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent installed the two cameras and base unit. The agent Ryan did an amazing job in the installation !!! Ryan also explained in detail how to make adjustments when needed on the cameras and did a very excellent job !! We would recommend agent Ryan for any install !!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Ring camera install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech installed my new ring camera outside, made sure it was connected to my wife and reviewed everything with me. He was also friendly as well as knowledgeable. Great service appointment.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Professional install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job installing doorbell cameras and outside cameras. They made sure everything was working thru the app. Best buy has the best customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed an additional Arlo wireless camera and solar panel. He was friendly, knowledgeable and fast as usual. We purchase many products from Best Buy and have a TotalTech support membership which has worked out great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service !! Showed up on time and installed all 7 cameras in a flash

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Gabriel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who installed my ring cameras is outstanding, efficient, and his work ethic is above and beyond standards. He trained me in use and verified camera functioning. Recommend highest company commendation in personnel file.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    The Best Ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the Geek Squad did a wonderful job with all the areas of my concerns. Setting up my cameras and installing the ring doorbell for us. I would recommend the Geek Squad with any problems you may have with computers, camera set up,

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad did excellent job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my ring system and explained it and also installed my two sticks and showed me how to operate my systems. Very professional and was extremely pleased with his service.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed six cameras on exterior and doorbell. Explained the process and installation was done professionally. Will request same team for any future support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed Camera and solar panel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Geek Squad attach another Ring Camera to my house with a solar panel. This is located at another location and is doing great. Love the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Swilson

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected ring doorbell just perfect! Also installed 4 security cameras....professionals all around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera and solar panel perfect match

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up camera and attached solar panel. Excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed security lights with camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed the camera quickly and efficiently and thoroughly explained the APP. Thank you for a job well done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    The worst service I’ve ever had

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that you sent arrived with the worst attitude. Then did not bring her own ladder and used ours. Then on top of that did a very sub par job and even argued with us. Then picked up a phone call during the service and it was about a complaint about her. Then she went in the car and stayed there for over 20 minutes and the we just had it gave back her stuff and told her to leave. I have never had such awful and worst service in my life this should be shut down because of how awful this was. Never ever send someone like that again. How do you even hire someone like that. The audacity seriously.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Excellent Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers from Geek Squad were absolutely the best... Very professional and knowledgeable.... great job. Do not be afraid to use this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 3 cameras professionally

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with Jacob Monteiro’s work, who is my agent from the Geek Squad. He mounted all 3 cameras on my property and explained everything to me. He is also available when I need extra help and support with the cameras that he installed for me. He is smart, professional and kind. Also, when Jaycob Monteiro is not available to help me with my cameras, the Geek Squad will send another person to help me solve the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Installation of security cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed all cameras without any issues

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Information

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the store I was given wrong information for installation on cameras I was not happy at all and I returned the items back to the store due to the price on installation

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Seamless Install - Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outdoor Camera was successfully installed. Total time was less than an hour.

    I would recommend this to a friend