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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3336 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 3,336 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Spot light was installed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and helpful. She positioned the cameras perfectly the first time. She provided us with many useful steps & suggestions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great istallers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came early - a big plus. They installed our ring system and showed us how to use it. They an a few questions we had about some other stuff we purchased at Best Buy. A very positive experience! I will use the”Geek Squad” with some future purchases! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    They will properly install yours products!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased my home security cameras, I didn’t want to take the risk of doing it myself. I’m glad that the Geek Squad came out and properly installed them. I’m very satisfied with their service. Thank you Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the camera and remounted three other ring cameras. Agent went beyond what was expected. I’ll keep total tech for a while

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent experience..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't tell you how professional and well-prepared my tech was for the appointment. I am so happy with everything.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the camera in such a way and place that I was able to see more than when I mounted the camera myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Camera Install by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked all of the batteries before loading them into the cameras. He located the best placements for and installed the cameras and solar panels for optimum coverage. He doublechecked my telephone to ensure I could access the cameras and taught how to use the Ring app. He demonstrated how to load and unload the batteries should I need to recharge them. He explained that a drop in temperature could effect the cameras' operation. Also, he indicated that I was to ensure that the camera doors were closed at all times so moisture didn't get in. He also showed me how to reconnect the cameras should one go off line. He also placed the Eeros for the best coverage. The technician was very thorough, personable, and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job programing cameras and institutions on how to place them and use them effectively

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rob mounted 3 outdoor cameras for me. He was very nice and explained all the options to me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since my husband sick I had Best Buy Tech install to cameras. He did a great job and it only took them about a half hour. If my husband had been feeling good it would have took him about 2 hours it was worth the extra money. He was very professional and went over all the functions with us.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Experts were great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experts were friendly and knowledgeable. Helped set up orher appointments as well.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    A real big brother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable. Patient enough to explain things about the system to clueless people. Very professional. Very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    More cameras is a best buy choice im glad i made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Daniel from Geek squad awesome agent install my extra camera's expertly. Very happy with the quantity of camera's ive chosen.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed the way they worked, Organized, cleaned up in a timely manner. If I asked a question they were very professional and the point. Most of all the job was done well with very little problems.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Arlo Ultra 2 System installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent job of installation & network hook up. Would have been 5 star if they’d put the Solar Charging Panels where I told them to.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely impressed by the technician who installed my outside camera. He did an outstanding professional job in doing so.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually I would do this myself but didn't have the time. For the price it was a no brainer because of the convenience. The tech was on time and great to work with. Very knowledgeable and professional. Got my Eero and Ring cameras working in very fast time frame.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers called 30 minutes before arrival. They were friendly, courteous, and did a fine job installing the equipment. They explained everything and adjusted the cameras to give the correct view. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers called 30 minutes before arrival. They were friendly, courteous, and did a fine job installing the equipment. They explained everything and adjusted the cameras to give the correct view. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two electrical technicians arrived and made a survey of the equipment and then where to place them. They were very informative and explained everything to me before starting the work. once all cameras were up they showed me how to operate the system. I was very pleased with the work.

    I would recommend this to a friend