Customer Ratings & Reviews

Did the job as requested in a quickly time. Never let the stop.

Geek Squad agents installed and demonstrated the use of the camera system professionally and answered all my family’s questions.

The service was to install a nestcam on the outside of my house. I told them I wanted to run the cable from the camera into my attic and then down into my garage where it could be plugged in the AC outlet. I explained this to the operator when I called to request service and was told this was not a problem, that it would cost $130 plus tax and that I would be completely happy with the job, or I could get a refund. When the technician arrived, he mounted the camera very easily onto the soffit of my roof with 2 wood screws, something I could have done myself in 5 minutes, He then told me there was no way he could run the cable thru my attic and he had no experience doing so. He said he was sorry and then left. I called and tried to get someone to fix the problem and was told that a manager would have to come out and access the work and that it would cost an additional $50 just to look at the job. I declined and now I must take the camera down every 2 months to charge it. I am very unhappy with the Geek Squad, they don't honor their proposals and offer no you no consolations.

Okay we appreciated the service after long waiting

Very professional and kind. It was installed so fast!

Excellent service with installation. Very helpful in instructions and placement. Coverage is clear and just what I had hoped for. Clemente was very efficient.

I wish I would have known they had to be taken down to charge every time. But other than that they’re good. Plus the tech was great.

He did a great job putting it up, he had to r/s to the next day from the original appt, but he showed up on time for that

My installer was very knowledgeable, fast and open to my recommendations. Had my cameras panels up and charging in no time. Was careful throughout my home and cleaned up after himself.

Perfect fit almost no interpretation in recording just the time it takes to change batteries piece of mind

Very informative pleasant explained everything professionally and educated

The agent installed my ring doorbell and spotlight camera quickly! He also gave me great tips and tricks for the longevity of my ring system/ setup.

I was not pleased with Best Buy n geeks getting addresses n tools to mount cameras at the correct location. Having to call back to install cameras. Delivery issues too.

Ricardo Call the let me know he will be here in 35 minutes and he arrived on time. He got the job done in a timely manner and he was very knowledgeable. I would recommend him to anyone.

The guys were great. They were very capable and helpful. They did the job in a timely manner.

The Best Buy tech did a good job of installing our 2 wireless cameras in a reasonable time. He made sure we were comfortable with cameras and answered any questions we had before he left.

The agent did an excellent job and helped me understand how to use it

Agent adjusted the outdoor Ring camera. She did an excellent job. Thank you.

Sean installed 3 nest cameras. He was vey knolwedgable and extremely polite.

The agent did a good job, however the product is not good. The battery dies every other day and I was told I would only have to change it every six months.