Customer Ratings & Reviews

Great cameras. Good value and the Geek squad installs them

Excellent Installation. Great installer. Loaded the Ring app on our phones.

Mike was so knowledgeable, efficient and very patient.

My Night Owl security system stopped working in June. As a Total Tech member, I called Best Buy for repairs. They charged me $130 for someone to come to my house to assess the equipment. The contractor came, plugged in the DVR and said it could not be powered up. I didn’t hear back from the contractor or Best Buy. Yesterday I went to the Chesterfield store and told a Geek Squad agent what had happened. The agent said there was nothing he could do for me in store as they were not equipped to deal with my equipment in store. He gave me the phone number to Geek Squad online support for home service. I called the online Geek Squad from my cell phone in the store. The online agent also said they could not send an agent to my house as it was a small piece of equipment, and I should bring it into the store. I got the instore agent to speak with the online agent and they both agreed there was nothing they could do for me. So, as a Total Tech member who had already shelled out $130, I was left with a dead security system which I paid over $900 to install in 2022 and I am now $130 out of pocket. I did not feel good at all about Best Buy, Total Tech, Geek Squad or their service. I am completely dissatisfied and disappointed.

This coverage that I have with the squad is the best thing to do if you are not tech savvy

Steve was great. Neat and very helpful! Did an amazing job!

Very professional. I love using geek squad for installs.

Great job! The guys who installed my camera system did a great job!

Fast Installation and good Services. thank you. good job

The agent mounted our cameras with attentive ease

The installation was timely, professional, quick and worth the cost of installing three wireless security cameras.

great service , fast response and they provided quality work

The people who did my install were very helpful and knowledgable. So glad I had them do this install

Complexities of initial setup should be left to the experienced. Users can easily manage regular operation.

The installer, Devase, installed nicely & answered all of my questions.

Without lifting a finger, I was set up and had my system explained to me. Would have taken me much, much longer to install.

They were very detailed and knowledgeable of the product

The agent thatvinstalled my Ring security cameras was professional and thorough.

the installers were great to work with. thought they did a great job

I really like these cameras, and the tech did a good job installing them.