Customer Ratings & Reviews

Amazing service!! Quick, easy, very friendly and went over all equipment to make sure I knew how to work it and what to expect. Answered all of my questions. Everyone was very professional! Definitely will refer friends to Geek Squad!

I gave them a four because when the solar panel was put up it wasn't connected. I had to call for an other tech come (David). He got it going for me. I thank him every much.

The agent did a great job installing my outdoor security cams.

the picture nite or day are very good very happy.they do everything we wanted

Great work and very professional! Great to work with and timely

My Night Owl security system stopped working in June. As a Total Tech member, I called Best Buy for repairs. They charged me $130 for someone to come to my house to assess the equipment. The contractor came, plugged in the DVR and said it could not be powered up. I didn’t hear back from the contractor or Best Buy. Yesterday I went to the Chesterfield store and told a Geek Squad agent what had happened. The agent said there was nothing he could do for me in store as they were not equipped to deal with my equipment in store. He gave me the phone number to Geek Squad online support for home service. I called the online Geek Squad from my cell phone in the store. The online agent also said they could not send an agent to my house as it was a small piece of equipment, and I should bring it into the store. I got the instore agent to speak with the online agent and they both agreed there was nothing they could do for me. So, as a Total Tech member who had already shelled out $130, I was left with a dead security system which I paid over $900 to install in 2022 and I am now $130 out of pocket. I did not feel good at all about Best Buy, Total Tech, Geek Squad or their service. I am completely dissatisfied and disappointed.

Just sit back and let them to do the work. Great service. Good quality. So professional

The agents did a wonderful job Mounting my TV and connecting all the devices leaving me with nothing to do but power on and began watching my favorite shows

Technician arrived on time and he was very knowledgeable.

The install was done quickly and professionally, by a very curious man.

Original Ring camera was defective & Tristan was very instrumental in reordering and making sure installation was completed by another Tech. There was an error in billing, but again, Tristan made certain error corrected. All I spoke to listened to problem and made sure corrected.

Very professional, quick, really nice guy. Would hire again.

I will recommend this camera link to family and friends great picture and sound

Outstanding service, trust worthy and very knowledgeable, I will use geek squad again for sure. Two service members arrived early as well and helped me to understand how to use the product

the agent mounted my cameras quick and easy and explained features.

excellent job they were contentious Nothing more to say

Love these cameras and was extremely pleased with Joel’s help and consideration.

The agent who helped me was wonderful. Very professional and gave recommendations that I really appreciated

The guys set up and installed 8 Blink cameras very professionally.

Connected camera and solar panel in short time. Nice and professional