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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3378 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 3,378 reviews
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed the cameras and set everything up on my phone and Alexa. They recommended adding a an extra battery for the camera so it can be charged with solar panel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great workers with positive and friendly attitude during install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your geek squad is very friendly and are very knowledgeable. I can always count on them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not now install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great job thank you so much I m so happy install my Arlo camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He installed it very well!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who installed the door bell was efficient and effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simpli safe install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out was absolutely incredible. He was so patient and super knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Return home visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for geek squad to call for follow up RETURN visit to install electrical cords

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PJ Alfre was very professional while installing my cameras around my home and very Knowledge about tech companies i had and have good ideals give that young man 10 stars .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install went smooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job, very professional. Would definitely use geek squad again if needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Camera install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needing help with issue with one of the cameras. I have a representative that has come out and indicated it was a lose connection. Wanted me to report back if the issue comes back, and it has. I contacted him again but have not heard back

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once they show up they were great They kept changing my appt. time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly and was helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted my outdoor nest cam with floodlight. He was very courteous, knowledgeable, and asked me my preferences before installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted all my cameras and set up wifi account and connected the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional. customer service was excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Door Bell and camera was installed in a timely ma.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my home camera and added to my device. Professional and courteous service, on time for appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camaras installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did a good job! Cameras working good, nice job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gook Squad SimpliSafe installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edward proactively communicated, arrived on time and did a great job.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Unprofessional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was encouraged to buy 4 arlo solar panel for my Arlo essential camera that the battery do not last. I purchased the solar panel and scheduled appointment for installation because I have a total tech. I book appointment for almost four time because of no show. I missed available outing because of having to stay at home waiting and calling. Unfortunately, I went to Maplewood store to complain for the Fifth time, after a no show, I was told total tech does not cover solar panel installation. I was really infuriated. I almost threw those panel away.... I had to figure installation myself.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqad installed Ring camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed and set up my Ring camera and showed me how to use. Wonderful young men very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job, Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out to my house to install Arlo cameras. They were prompt and did a great job.

    I would recommend this to a friend