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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3378 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 3,378 reviews
  • Rated 5 out of 5 stars

    Help is on the way!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you are not good at putting tech together, call someone who is and that someone in my case was the Geek squad, they showed up on time, did the job and explained what they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras have been working great. Love them. Install was quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Self install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I managed to add this arlo essential camera myself. After going through an update on my base station the arlo essential works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pablo of Geek Squad Was Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pablo was on time, completed the job in a very professional manner and was friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deidra was my installer and she was great! She was very thorough and knowledgeable about stereo system set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job and was very polite and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great experience with Geek squad! Carlos was polite and very informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love GreekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and friendly service! They arrived at my home 15 mins early and took all the COVID precautions to make this an easy and successful installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install staff were professional and helpful in positioning cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has the best service and best customer service and I really recommend them. I also like every that they had in stolen on my hose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best guys to work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best out there they do great work Happy people concerned about their job and keep customer happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my google cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very nice. Wanted to make sure everything was correct and covered before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reset my security cameras without any additional charges, unlike the previous tech. Much appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed POE Cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good and easy to schedule a appointment!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick install and answered any questions about the product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No show, no call, no install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They wouldn’t let me do a review with no stars. The install was scheduled 3 times. Twice they did not show up and the third install was changed( not by me) to a delivery that never came. I was never contacted to let me know that they weren’t coming or why! Each time it took me about an hour to reach an agent who could not get through to the installer to address the issue. I canceled the install.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The installer did a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who installed my system did a great job. He didnt mess around, he came in and got things done in a very quick and efficient manner. Would definitely use him again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My geek squad crew was number one they did a great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agents were great best guys we had here in a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Both geek squad and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent install!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job mounting our wireless security system! They were on time and professional throughout the entire process, I would certainly hire them again!

    I would recommend this to a friend