Customer Ratings & Reviews

The agent was extremely knowledgeable, friendly and helpful

Geek squad agent came to install my Arlo 4 camera system and after several attempts to place the cameras where I wanted them for the protection of my shop and storage shed, he found that my wi-fi wasn't strong enough to get a reliable signal. At that time he advised me that it would be a considerable extra cost to solve the problem. I was able to return the camera system, no questions asked, for a full refund after the agent called Best Buy and explained the situation. I believe that my having the Geek Squad protection plan was a great investment. I just renewed for another year.

Installation Team was prompt, organized and conducted an overview of the installation project. Completed installation worked as advertised . As always the Geek Squad is an excellent solution provider.

Installed my security cameras. Carlos was great at explaining how to work the security cameras; installed the app and was very kind, patient and thorough,

Tyshawn was knowledgeable and friendly. Did a great job troubleshooting and fixing problems with my Google Home Nest Cam and Yale lock. Thanks!

I appreciate the work done and the excellent service with setting up the camera and solar panels.

Evan was professional and very knowledgeable about the product. I truly enjoyed how efficient and smooth the installation process was

Great easy to work! I was away on vacation and was able to look at what was going on in my backyard. The front door camera makes it easy for me , to see who is ringing my bell, thank you

The techs was very helpful and courteous and was on time I was very impressed by their promptness and they did what I wanted.

Your technicians mounted our security cameras yesterday. They were very helpful showing us how to use them.

The representative went above and beyond to try to fix the problem. Without being able to get into the site because my mother locked us out, he tried every trick in his book to create a work around and still get the install completed. Unfortunately he was not able to do so but I admire his tenacity, his knowledge and professionalism

Agent mounted 4 Eufy security cameras (solar powered) and internet connection. Pleasant, knowledgeable agent)

Professional installation, the tech that was at my house was extremely friendly and knowledgeable, he cleaned up after he was done with the service.

Installed all of my cameras and had to move them around until I was happy also connected all of them to my phone and also took the time out to explain it all to me and my daughter

Both the assessment crew and that of the installer were nothing but professional and helpful!

Some takeaways from my installation of a Nest Cam IQ Outdoor camera: 1) For my install, Best Buy outsourced to a 3rd party company so there’s a chance you may not see a Geek Squad van pull up. 2) Make sure you have a plan for where you want the camera and are confident about that spot, especially if there is going to be drilling through your wall. I’m mostly happy with where I had the camera installed but now I wish I had it placed a little higher. It’s something I could fix myself but wouldn’t be an issue had I considered the camera placement a bit more prior to install. 3) Given a hole is being drilled into your wall, there may be some aesthetic issues to address post-install. In my case, the installation tech had to drill a slightly larger hole than expected to get the power cord through. In addition, the 25 foot cord was routed down along the 7 and some change foot door frame with clips drilled into the wall to hold it in place. This left a good amount of cord which is neatly spooled with zip ties and held in place under the outlet with another clip that was drilled into the wall. I’ve determined some aesthetic fixes to make the look more pleasing but this is another area where you should make sure you have a solid plan in place prior to install. All in all, I’m fairly happy with the installation but I’d probably make some different choices if I had to do it all over again.

he was very a very nice guy I felt comfortable with him in my house. He was on time actually early, he was very knowledgeable of what he was doing, he knew what tools he needed brought them with him put up 3 camera's hooked them up, showed me briefly how to work them, was in and out in a reasonable amount of time. Pleasant understanding, efficiency and tall, didn't even need a ladder. lol I have questions on the cameras now cause I had to get a new router and the cameras are not working Id love to call him for advice but I'm sure that's not part of his job.

The installation guy was fine. Behind-the-scenes people were terrible. I had given my cell number several times, making sure it was the number to be used. No one showed up for my appointment, and when I called, I was told I'd been called several times and hadn't answered. It turned out they had called my landline which I didn't hear, and it doesn't take messages. Then I was expected to wait a few days to reschedule for something that wasn't my fault.

Great service! I have yet to experience anything less than exceptional service from the Geek Squad! Thank You!

Installation was quick and well done.... units were installed to my expectation and an explanation of functionality was given