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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3378 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 3,378 reviews
  • Rated 4 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service. on time. very professional. satisfied with work done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gary was very patient and informative. I hope if I need the Geek Squad again I get him!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Had 3 different Geek Squad guys come out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am believing the Consultant put in wrong order to install our camera...which we ended up returning after 3 different guys came out. Very frustrating, plus had to go back to the store 3 times, one for return of defective camera.....which the guy had already drilled holes in our house for. The second guy saying he didn’t do that kind of install and the order on the receipt was wrong and the third guy said I needed an electrician. These guys were all very nice and tried to explain, I just wanted my camera hung. This also happened at a time when the Consultant couldn’t physically come to the house because of Covid19, I think that was the overall problem. Anyway, we were tired and just returned the camera to the store for a refund. We met with a very helpful Manager, who understood and gave us our refund.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Good install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installers are the best! Installer was kind! Was very informative!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quickly installed battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my batteries in my outside ring camera with effortlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick snd easy device great customer service! Great store! Service reps are friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the courteous and professional installation service! They even gave great tips and recommendations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Geek Squad are the best great service on time friendly , respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and gave great recommendations on other equipment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nothing like good old geek squad X-D

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best quality work i have seen in a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MULTIPLE INDOOR CAMERA INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instalkers were knowledgeable, quick to get the job done, abd were in and out in no time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    the Google home is awesome I will recommend it to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy to call Geek Squad to put my cameras together the gentleman was very nice and I cameras are working awesomeness thank you very much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work but it would have been nice for them to accommodate request which was in the scope of their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ricardo is the best. Thank you for sending him, i will recommend him to everyone I know Give him a massive bonus Promote him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad installed my cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job and I would recommend him to my colleagues

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Reset 2 cameras for ring system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first technician that was sent out told me to recharge the batteries. The batteries were already charged since I have solar panels attached to them. The second visit the supervisor came with the technician and was more knowledgeable about what needed to be done. There needs to be a different payment for a reset rather than a complete install. It is too much money for only a reset.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I paid for geek squad not a subcontractor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was not geek squad but a subcontractor . He was friendly but once they leave your property u can forget about any communication with them. I had issuses but they never answered or return my call.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are on time, knowledgeable and very careful with the item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation. Geek Squad technician was very professional and dedicated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed my camera's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad was great very knowlegable xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend