Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3379 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 3,379 reviews
  • Rated 1 out of 5 stars

    Poor service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation never happened, the scheduled time was delayed and then they never showed up. I never heard a word from them for 8 days and then just a text to reschedule. The worst customer service I have ever experienced. My husband had to miss dialysis due to them not arriving on time, and I missed a day of work for NOTHING.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    reset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this agent went above and beyond to help us. Wonderful service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manna install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Made changes to accommodate my schedule !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was so knowledgeable and professional. I

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Squad knew their products and install process.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a timely and quality job. Thanks for the good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my Ring Cameras

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Customer Care. Professional, knowledgeable and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad Installed my ring Camera precisely an

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed My Ring camera And Connected it to all my devises

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My first camers and it was excellant.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came to install the cameras did everything great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No installation service was carried out!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi, please I'd like to know why service was indicated as completed. No installation was carried out at my home. Hope I am not being charged?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those men really did do a great job of installing all the equipment in less than 2 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had never used the Geek Squad before but I would certainly use them again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Installed quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible horrible customer service! They are knowledgeable as far as technology and the install. Once installer left my house he would not answer nor return my calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring camera

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge of job. Contractor was prompt and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed both of my 85 in

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Tech and an awesome service Best buy has been wonderful to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very neat and professional. Arrived on time also, greatly appreciated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John was fast and professional with a great attitu

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John was great! Fast, smart, awesome attitude and professional.

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 1 out of 5 stars

    not worth the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed these cameras. I have a 100MB network at my home, and the front camera keeps giving me low connection. I install a ring chime pro with no success. the cameras they installed on the side of the house don't capture night images. someone could jump the fence without the cameras motion picking them up. I opened the gate and walked up to about 15 feet before I got a notification from the camera. I am very disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend having the geek squad to friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex is one of the finest technicians to be involved with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timing was great and put my security system in a timely manner.

    I would recommend this to a friend