Customer Ratings & Reviews

To say I am annoyed by this whole process would be an understatement. I initially purchased Ring battery security cameras on Dec 21st. They were to be delivered and installed on Dec 28th. I received a call on the 28th that the cameras were not available and I needed to rescheduled. I called and after a week of being given the run around I was able to reschedule on the 3rd of January. When I went online, I noticed that the respondant never actually scheduled the install. I ended up going into the Central 75 location on Jan 5 and the associate decided to cancel the order and rebook. The earliest he could schedule was for the following Monday. I went online that Monday to check and confirm the appt and noticed that was NEVER booked either so I ended up booking it for the Wednesday, Jan 11th. Now its Jan 11th and I receive a call from the dispatcher that they are unable to come and I would need to reschedule. This is now 3+ weeks and still have not been resolved. Highly disappointed in this.

can't never get anyone to help me with the cameras

First tech got Arlo running but knocked out Alexa devices. Second tech got Arlo running and Alex online again but knocked off my Netflix and Amazon Prime on TV. I paid $150 for this????

Install of cameras was completed by a third party and did not work properly due to wifi issues. No real advice was provided for next steps. I called Geek squad and asked for a site visit by a Geek squad professoinal and I suggested to them what I thought might help to make the cameras work properly. Not the usual great service that we normally receive from Geek Squad.

Wireless camera install job was done great with no issues

Never showed up for installation appointment. Never called for a shorter window the prior like they usually do so I called to verify the appointment and was told they would be there.

If I could give zero stars I would, they came out and said they could not connect my existing camera system, then left and charged me for an install. I called to dispute and was told they would contact me and it never happened. Do not use.

Most systems don't have the added feature of sound.

There were 4 cameras in this package. I've only had one installed. It took about 3 months to get it installed and working with my LG TV. It still does not work correctly. If you want to be able to zoom, it doesn't zoom. It does have good night vision. I tried to get help from both Geek Squad and the Manufacturer, but wasn't able to get the problems resolved.

Can not install direct wire cameras. So the camera I bought was not able to be installed

I don’t like the cameras. They go out a ways but don’t record as far as the reach. A lot of times they don’t even record unless really close to them. I wouldn’t recommend them to no one. The guy sold them was miss leading or just wasn’t aware of the issues with them. Not satisfied but can’t do anything about it! The guys that done insulation was good. Dark buy time they mounted cameras. So that was issue and is an issue.

I had the guy show up an then he informed me he only installs the camera an he doesn’t do set up anything else so he began hanging up the cameras but he placed one of them in a area I did not ask him to so he used different wood screws because an I quote” I like using sheet rock screws better then the ones that come in the box”. But I informed him not only did he place a camera in a place we’re there were all ready three other wire fed cameras an I did not want a camera there please ask before you just rip apart my house with the oversized screws please he went on just hanging up the camera he never checked to see if they were working nor asked if I had any question so I informed him I did not understand how to operate these cameras. He went on to state he really installs these he like working with safe light system so I need to go Nike an look up how to start up the systems an trouble shoot it. So I called an had a different crew come out to finish an they stated because the guy placed the camera in the wrong area if it was moved it would leave large holes in my wood work because of the large screws used so I am stuck with a camera I don’t need in a area covered already by s camera wire fed would not use them ever again to install camera system it was horrible I wish I could get my money back it was a waist of my time

The guy took the key to unlock the cameras so I can be able to change the batteries and on top of that he took the an extra battery that came with the camera bundle. I been trying to contact them as well as geek squad and they can’t see to get a reach of them.

All my devices didn’t make it in on time and was delayed, please send someone back out to finish. Thanks

Solar panel placed in wrong position. Does not catch the sun to charge ring camera. Very, very unhappy.

System is lithium battery powered not rechargeable

It was never installed by Best Buy because the installer that showed up said he couldn’t install the product because it was a new install and not a retro fit. He said he didn’t have time to do it . I asked the associate in Best Buy several times to make sure that the installer was going to be able to install the ring spotlight and told associate that there was nothing in the spot I wanted and he assured me that the installer was fully qualified to do the job. My main reason for wanting someone from Best Buy was because I had a ring doorbell, indoor chime and the spotlight camera all of which I was having a problem programming properly on the app! I’m very disappointed to say the least!!!!

Agents mounted the two cameras. They don't seem to work as advertised. Can't get a picture on a regular basis.

Long story short, I paid and was then stood up by Geek Squad THREE TIMES!! Yes, I sat home and waited on 3 separate days for 4 hour windows, each, NOBODY EVER SHOWED UP. After multiple calls, emails and case “escalations” including finally speaking with “corporate”, they assured me the work would be done and they even offered a $50 gift card to compensate me for me troubles. But after the THIRD no show, I gave up and told them I did not wish to reschedule a fourth time. In return, they refused to release the promised $50 gift card, blaming me for not scheduling a FOURTH appointment. I absolutely DO NOT recommend. It’s surreal how unappologetically they wasted my time and energy and in the end, left me with absolutely nothing. Worst customer service ever!!

Great once you can get an appointment. I was rescheduled several times and still not happy.