Customer Ratings & Reviews

The Agent was extremely courteous and took us through step by step procedure for the device as well as offered professional advice on the device we purchased as well as options to scale up and get the best benefits. he also set everything up expediently as well as set every one up on our devices. Very professional and efficient

Great customer service! Person was well versed in installation!

Installed Ring doorbell and outside camera, even after a snowstorm. Professional, friendly, helpful service representative who made sure that both Alexa and the smartphone app worked correctly. Explained system to me in terms i could understand. .

Fabulous, patient and detailed work by all, but especially by the leader! Helpful instruetive "how-tos" for me

Carlos did an amazing job installing our security cameras!!

I Love How Clear The Cameras Are. I Just Dont Like That The Battery Life Isn't Long. We Have To Charge Them Every 40 Days

Literally this was the easiest installation have seen, super friendly and offered opinions on best spots to install cameras to maximize coverage.

I believe the agent's name was Juan - he was 100% terrific!!!! He installed the ring doorbell and kindly instructed me about it along the way. When it was installed he then showed me what I needed to know about the app - I was entirely impressed with Juan and tell everyone I know to buy Total Tech! It's only $200 / year, and includes ALL installations; or none - it's so worth it either way. It's the BEST spare Hubby ever! They do it right away, ensure it's the way we want it, change it if not, and smile the whole way through - Total Tech, BEST deal EVER! AND... they'll do a monthly online checkup on your computer! Get rid of what's slowing your computer down, upgrade whatever's due, install the latest software (I just went from Windows 7 to Windows 10 - all included!) Total Tech is the best security blanket I've ever bought :)

The guys were great setting up my RING doorbell and security camera. They were thoughtful and courteous and they explained everything to me in regards to operating the equipment. I’ve

There were 2 agents who came out and installed our 6 Arlo cameras along with solar panels on each camera. They did an excellent job and were very patient with answering questions and showing us how to work the Arlo App on our phones. I am so glad that we have their Total Tech Support. It is well worth the money.

David also installed the indoor camera. He moved it to several places around the room to let us see where it would be best placed. He then showed us all of the features available on the app. We really appreciated his patience and knowledge.

These are the wireless, battery cameras. The batteries are supposed to last three months, but that depends on where the camera is located and how much traffic it monitors. The camera facing the front of the house, which hits the street, monitored and recorded every car that drove by. That continuous flow of traffic, day and night, killed the batteries in four days. The camera at the side of the house, which also hit the street, but not as much, killed the batteries in seven days. The cameras in the back of the house didn't have much traffic so they lasted longer. The cameras themselves work beautifully. They look great, even at night, and the audio is fantastic. The only problems with these cameras is that if they're monitoring heavy traffic, the batteries won't last. I had to take these cameras down and put in hard-wired ones. I have no issues now. The cameras look great, sound great, and are continuously powered.

The Geek Squad agent set up both of our Ring Outdoor Battery Spotlight Cameras. He did an excellent job. He was quick and patient in explaining the details of using these surveillance cameras.

The technician who put up my camera was very professional and new just where to install the camera to get the best view. He also put the solar panel where the sun hits it most and it is always 100% charged. I highly recommend the Geek Squad's services.

I live out in the booneys and have an uneasy feeling when I come in after dark. It's such a comfort just knowing no one is in my house or anywhere close by while the cameras are in the armed mode.. I have told all my family and friends about these cameras-I even talked my sister in to getting a set. The picture and video quality is amazing. They were simple to install, however, I did not know that at the time of purchase and paid the Geek Squad to install and set-up for me. Save the installation fee and do it yourself like my sister did. Know that Arlo has good instructions and will assist on the phone, if needed. I like to do my own monitoring. I have paid for monitoring service for years in the past. I can do the same thing they can, only a lot faster. They call the cops who have a terrible time finding me and take hours to get here. I know which family and friends are closer and can be here in minutes.

Geeks installed all my Ring stuff as I have Total Maint Plan and it was free. Great service. Got dates just a few days out and they came on time and were quick and clean!

Definitely recommend Geek Squad to install home security. They knew exactly what I needed. Made sure everything was working perfect. Worked with my schedule

The squad did a great job installing the mesh system and helped connect all the devices in ways I would not have thought of. They fixed a networking problem that wasn't wireless by directly connecting to one of the nodes. I didn't know that was possible. Highly knowledgeable and professional.

Chappell & Ramzi were very polite and helpful . I do not want them to be written up about doing anything wrong because I went along with the suggestions as to where to install cameras. I had not ever had cameras before and was totally out of the loop where they should be placed. I assumed that all your personnel had been fully trained in where the best spots were. All three were moved to spots where they should have been to begin with according to someone who has been in that business for a long time. Also, the batteries only lasted one week and had to be charged. I called Geek Squad & didn't get a lot of satisfaction there. Question below as to if I would recommend GS-some things yes and other items no. Hind sight I would have gotten cameras & door bell same mfg. Didn't realize it should have been the same & that was not mentioned when I purchased said items fm Best Buy.

The installer was absolutely the best and he explained everything to me as he was installing. One of the cameras batteries went out after two weeks and two days. That really upset me because obviously the batteries that came with the unit was defective.