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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3378 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 3,378 reviews
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Installed my outdoor security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt, courteous,and very knowledgeable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Late

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was not geek squad. 3rd party installers came a day late, and never notified me. they wasted my time for 8 hours waiting for them to show up on my appointment day

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great investment easy to use and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend, very easy to install now a day everyone needs cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Cameras installed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Representative explained how to use cameras.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT GEEK SQUAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ON TIME SERVICE. THEY DID A GREAT JOB NO ISSUES NONE

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Very professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad very helpful while installing the cameras. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Job well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installation was fast everything is working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Cameras installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are the GREAT GEEK SQUAD TEAM MEMBERS at Best Buy and then there are the NOT Great Geek Squad Members. 5 STAR TO THE GREAT ******* Chris from NE -uptown EXCELLENT*********

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got my cameras back on line

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a nice couple of guys! Great service. I will call again

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked as a team and got the job done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad = Easy & Fast Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great and the geek squad tech didn’t leave until he knew I was happy with the way our security cameras were working. I feel like he went above and beyond by explaining the Ring app to me also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Squad you can rely on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to get help to install one of our Arlo cameras since it had to go way up in our backyard wall. The technician was great and friendly and even spent extra time with some of the app and hardware setup. Overall, geek squad is always worth it if you have the slightest doubts about setting it up yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE MY GEEKS!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Geeks!! We have used them several times over the past few months. They have installed several items for me as I've gone smart house. Any little glitch and they are back to fix it. 9 times out of 10 everything is fine on the 1st trip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Profession and perfect.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who helped me was wonderful. Very professional and gave recommendations that I really appreciated

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Camera Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an amazing job with the install of my Arlo cameras

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    EXCELLENT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT INSTALLATION AND SERVICE TECHNICIANS ARE VERY WELL SKILLED.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear video

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ring was easy to set up, using ring app on Iphone. Good clear video. It does cost $3.00 per mo to be able to save videeos. But that is an option. Just having them will sometimes deter robberies.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Arlo pro 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A best buy employee recommended them but in all honesty i wish i would've gone with something different. They do their job as cameras but batteries die so quick and the recording most of the time have static.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We're sorry if an issue with the installation of your camera system is causing them to not work right. Please call us at (800) GEEKSQUAD or (800) 433-5778 so we can discuss trying to find a solution.

  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service I received was amazing. The gentlemen that came were friendly and knew exactly what needed to be done. They also asked us questions to make sure the work they were doing was what we wanted and was satisfied with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Camera Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Derek installed my cameras efficiently and expertly. He was able to answer questions I had about the product I had purchased and he was a great representative for your company. Friendly and confident in his abilities to perform his job. He was a great pleasant experience to my day.

    I would recommend this to a friend