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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3363 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 3,363 reviews
  • Rated 5 out of 5 stars

    Great outside installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer (subcontractor of Best Buy) did an excellent job, advising me on the number of cameras and their location. Very happy with him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided a professional installation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend Geek Squad for any installation. We had 6 cameras and solar panels installed around our house. The Agent was very attentive to my instructions based on our particular installation need.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    this was suppose to be an install handset up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hung the cameras up where I asked, but were not able to to get into the app to see how to get them focused. I called the company that did the work and the gave me 25. oo back . The guys that were doing the work were very pleasant but could not complete the work. I ended up calling the company that makes the camera and they walked me through the process instead. A waste of $120.00 and very disappointing. I felt that I should have been at least 1/2 of the cost.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you very much for your feedback around our pricing and the quality of the service that you received. We never want to leave a job unfinished. Please give us a call at (800) GEEKSQUAD or (800) 433-5778 so that we can go over the details with you and see if the work that was not completed fell within the scope of work of the service you purchased.

  • Rated 5 out of 5 stars

    Ring Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team that installed was wonderful. They were fast and efficient and it worked perfectly. They were patient with me, helping me learn this new device. Thank you for having such a great team of technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home security installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went above and beyond to make sure I have a better understanding of my home security installation. Just one service will pay for the year-round total tech cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has done many TVs and installs for us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was great and each one was reviewed with us so that we had all the information on the new TV and cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my solar panels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician checked my Ring Cameras to ensure they worked and hung the solar panels as requested. He also helped with placing my EEROs to get the best wi-fi connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very knowledgeable and gave us great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Tech had the correct tools, offered advice, went straight to work and was finished in about 30 minutes

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 3 out of 5 stars

    Clarity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras do some lagging. Should hv option of zooming. A lot of times the camera doesent pick up motion at your door til there walking away

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    solar panels Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installation went well the technician was able to install the solar panels and gave instructions how to use them and make adjustments if. needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring products installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my Ring key door device along with 3 spotlight cameras and 3 solar panels. He provided excellent service. He went above and beyond to answer any questions I had. Also hands on experience on how to use devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I have no picture. Of the repair man.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I really wanted to let greek squd put them up for me. Dont know if I can do it myself?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service on RING cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dominic was prompt, knowledgeable, professional and efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ring camera set up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer did not screw in every screw its a lil disappointing to fund this out sfter the fact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These gentlemen went above and beyond to help get me set up. We had the incorrect cameras and fortunately our Geek squad team had them readily available to install for us! Very great to work with and had a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service by truly thoughtful, albeit smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was quick, thoughtful, courteous. He carried in wonderful equipment and enhanced with subdued suggestions. The quality of equipment far, far exceeds what's otherwise available i this price range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can always rely on The Geek Squad staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have had numerous Geek Squad technicians performing services in our home. Installation of our home theater which is included the TV, stereo system, and all necessary components. They have worked on multiple computers and have never ever ever let us down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my cameras quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer mounted all cameras and connected them to the hub. They also installed the app on my phone which works great. They answered all my question to my satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Experience of Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was polite, professional, respectful and knowledgeable. Excellent customer service.

    I would recommend this to a friend