Customer Ratings & Reviews

Great and friendly customer service, very polite and professional

Jose was wonderful and very efficient! All of my total tech service appointments have been a great experience.

It was great job thank you so much I m so happy install my Arlo camera

We are still getting used to the system and more efficient using it. Great for seeing purchases delivered and for screening those coming to our front door. We are alerted even if they don’t use the doorbell.

got a window from 7 am till 1pm got a text at 10 am that they will come from 10 am till one 12:30 pm i call customer service to see whats going on hour on the phone finally get a rep mind u its 1:30 pm after several attempts they finally got in contact with install guy was told he can still make the appointment this was 2pm by now then they made me contact the install guy he told me i can be there within the hour install guy showed up around 3 pm after my contact install guy said i dont know why they schedule people those time windows since they are not accurate install guy was nice install was pretty quick but lack of product demo .also got a case number after several attempts ive tried to contact customer service two hour waits then finally get called back to get hung up on i basically gave up on trying to resolve the issue i usuallly spent over 5k at best buy and this is unacceptable.

Geek Squad mounted 4 wireless cameras. Initially, the cameras had trouble connecting with the wifi, but after a second member came to help, the solution was found and the system works great.

The agent setup my cameras, he was courteous, and respectful, knew his job very well

The agents were very helpful and quick but they quit working after 2 weeks and had to be reinstalled by other Geek squad agents

The agent got my cameras back online. He knew exactly what was wrong and how to fix it.

great job, very professional. Would definitely use geek squad again if needed.

Edward proactively communicated, arrived on time and did a great job.

The Guys were very professional. They answered all of my questions and where I had Doubt they assured me everything will be fine.

The techs were very friendly and knowledgeable. Made sure everything worked to my satisfaction before they left.

The agents installed my cameras quickly, but they didn't clean up after they were finished.

They are good and easy to schedule a appointment!!!

The agent did a great job and was very polite and courteous.

There is a great comfort in being able to see what is going on instead of wondering. Having Geek Squad makes it possible with all they do. They can do what I can't. Thank you to them.

All my devices are installed, setup and ready to run. They went through each device and showed me how they work together

The cameras have been working great. Love them. Install was quick.

Your geek squad is very friendly and are very knowledgeable. I can always count on them.