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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3363 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 104 Showing 2,061-2,080 of 3,363 reviews
  • Rated 4 out of 5 stars

    Installing cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and friendly customer service, very polite and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and efficient service providers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose was wonderful and very efficient! All of my total tech service appointments have been a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not now install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great job thank you so much I m so happy install my Arlo camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good increase in security

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are still getting used to the system and more efficient using it. Great for seeing purchases delivered and for screening those coming to our front door. We are alerted even if they don’t use the doorbell.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got a window from 7 am till 1pm got a text at 10 am that they will come from 10 am till one 12:30 pm i call customer service to see whats going on hour on the phone finally get a rep mind u its 1:30 pm after several attempts they finally got in contact with install guy was told he can still make the appointment this was 2pm by now then they made me contact the install guy he told me i can be there within the hour install guy showed up around 3 pm after my contact install guy said i dont know why they schedule people those time windows since they are not accurate install guy was nice install was pretty quick but lack of product demo .also got a case number after several attempts ive tried to contact customer service two hour waits then finally get called back to get hung up on i basically gave up on trying to resolve the issue i usuallly spent over 5k at best buy and this is unacceptable.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Excellent job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted 4 wireless cameras. Initially, the cameras had trouble connecting with the wifi, but after a second member came to help, the solution was found and the system works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup my cameras, he was courteous, and respectful, knew his job very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very helpful and quick but they quit working after 2 weeks and had to be reinstalled by other Geek squad agents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent got my cameras working again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got my cameras back online. He knew exactly what was wrong and how to fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install went smooth.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job, very professional. Would definitely use geek squad again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gook Squad SimpliSafe installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edward proactively communicated, arrived on time and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Guys were very professional. They answered all of my questions and where I had Doubt they assured me everything will be fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very friendly and knowledgeable. Made sure everything worked to my satisfaction before they left.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They installed my cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my cameras quickly, but they didn't clean up after they were finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed POE Cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good and easy to schedule a appointment!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job and was very polite and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keeping safe knowing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a great comfort in being able to see what is going on instead of wondering. Having Geek Squad makes it possible with all they do. They can do what I can't. Thank you to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my devices are installed, setup and ready to run. They went through each device and showed me how they work together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras have been working great. Love them. Install was quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my cameras quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your geek squad is very friendly and are very knowledgeable. I can always count on them.

    I would recommend this to a friend