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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3337 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 3,337 reviews
  • Rated 5 out of 5 stars

    Geek Squad Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and knowledgeable on the given task.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the rating I would have given if I had to use it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay I guess

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was okay but they had to come out multiple times because it was installed incorrectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wifi cameras installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician went above and beyond on the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service with friendly approach. On time with instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents promptly installed the television. They were knowledgeable and answered my questions about the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simplisafe install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were super professional and cleaned up any mess from the install. I will use them in the future for other install needs

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Reset 2 cameras for ring system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first technician that was sent out told me to recharge the batteries. The batteries were already charged since I have solar panels attached to them. The second visit the supervisor came with the technician and was more knowledgeable about what needed to be done. There needs to be a different payment for a reset rather than a complete install. It is too much money for only a reset.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with the installation of the TV, from start to finish took them less than twenty minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable and courtious serivce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was extremely helpful during this installation. I love my Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional!!!!!!!! ,,,,,,,,,,,!,,,,,,,,,,,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad takes TECH SAVVY to seniors.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad helps this senior lady pick out proper headphones for me because of loss of hearing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fraud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give zero stars I would, they came out and said they could not connect my existing camera system, then left and charged me for an install. I called to dispute and was told they would contact me and it never happened. Do not use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and thevperson I brought it for loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris came out and installed my cameras for me since I cannot move get on a ladder. The young man was very polite next time if i need something installed I wipll ask for him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick arrival and activation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, friendly, knowledgeable. Had me up & running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agent was polite and very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my outside camera and tested every angle to make sure it covered the proper area. And yes, it covered the area.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 2 out of 5 stars

    stickup canera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still can see on camera, This not my frist time having problems for the squad. i paid for prgam, service and I am not receiving it what i paid for.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smile, you're on camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron did a great job installing, prompt and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were professional, efficient and quick. And knowledgeable when answering questions regarding the product I had installed.

    I would recommend this to a friend