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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3337 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 3,337 reviews
  • Rated 2 out of 5 stars

    Had 3 different Geek Squad guys come out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am believing the Consultant put in wrong order to install our camera...which we ended up returning after 3 different guys came out. Very frustrating, plus had to go back to the store 3 times, one for return of defective camera.....which the guy had already drilled holes in our house for. The second guy saying he didn’t do that kind of install and the order on the receipt was wrong and the third guy said I needed an electrician. These guys were all very nice and tried to explain, I just wanted my camera hung. This also happened at a time when the Consultant couldn’t physically come to the house because of Covid19, I think that was the overall problem. Anyway, we were tired and just returned the camera to the store for a refund. We met with a very helpful Manager, who understood and gave us our refund.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Installer mounted camera and solar panel quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation went just right and installer was professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done. Arriveed on time, sent text to advise eta.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, reliable and skilled

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was above and beyond! Couldn't ask for better service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the courteous and professional installation service! They even gave great tips and recommendations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mounted camera.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted cameras, solar panel, and extra battery. Also connected to ring app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work but it would have been nice for them to accommodate request which was in the scope of their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I feel safer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to keep an eye all around my house especially when I'm away. Had these installed by Geek Squad. They've worked great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hero!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad guy was awesome!!! I would highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ring doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ring doorbell the guy was so nice and helpful showed me how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and installed the cameras very fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless Cams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they have been working excellent i would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best tech support.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and the technicians were very knowledgeable in troubleshooting issues with the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my google hub quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and good customer service. They work with your schedule

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Security Camera.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and dependable.good workmanship and accuracy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad, Eero wi fi & Arlo cameras

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and knowledge. I recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed Blink cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added 2 new exterior cameras and one interior. Put new batteries in existing cameras

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camera installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were very friendly, precise and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sam from security vendor via Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service call to check and update camera security system and educate on use and capabilities. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homeowner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by the technician. He throughly explained how to properly use the new security camera.

    I would recommend this to a friend