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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.4 out of 5 stars with 3340 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers recognize the Wi-Fi Camera Install service for its quick installation, camera quality, and ease of use. Many customers appreciate the agent's knowledge, professionalism, and overall good service. However, some customers have expressed concerns about the camera's battery life and motion detection capabilities. A few customers mentioned issues regarding communication.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 139 Showing 2,761-2,780 of 3,340 reviews
  • Rated 5 out of 5 stars

    Ring cams

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, Ring cams were installed and working properly. Thank you!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So-So

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician was pleasant, but ran into issues getting the cameras synch. What was suppose to be an hour service call was much longer. At the end of it all of the cameras were NOT mounted and working.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent security cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jim and Shane (can’t recall other guys name) from Geek Squad were amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful and nice. Thanks for all your hard work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    what kind of title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    connected wireless security system to my cell phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service with Arlo cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents solved some problems with Arlo connecting to new iPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my cameras giving me the best angles for its use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great canera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surveillance cameras are very good quality with excellent coverage !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was amazing in their knowledge and the installation went very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this camera for personal use and it works great & we love it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Customer Service and explained the process in detail!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a very good job. Installation was very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm feeling very secure with the cameras.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was quick & efficient! Product is working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installation recommended. Their service and attitude was remarkable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service- professionally and promptly installed

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad - Epic failure with execution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use the Geek Squad because they’ve done such a good job in the past. Not this time. Konrad came out and we decided where to place the cameras but he never told the installer. He didn’t show up for the job so we had to track him down to have him talk to the installer We tried to order 2 mire cameras and to have the last camera from the first purchase and gave never gotten anyone to respond. We will not be using Best Buy again if this is the new customer experience you offer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and experience. Totally recommend...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks did a great job ,no way I would do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As stated very professional on time as scheduled .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Agents but no solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice agents- but could not find a solution that connected the cameras to the internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was done quickly and the system was thoroughly explained.

    I would recommend this to a friend