Customer Ratings & Reviews

Would give 0 stars if it was an option. Service was initially ordered incorrectly and charged wrong by tech after mistake brought to his attention; appointments rescheduled 3 times without my consent; service was marked complete after missed appointment and no installation done. Took over a month and still did not get my service or resolution. Tried to charge me for service order mistake that was tech's fault with written proof in chat transcript. Best Buy lost a long time customer. Keep your chat transcripts and log every interaction with Best Buy, Totaltech and Geek Squad.

Tech wasn’t able to connect all the parts. I have a subwoofer he didn’t connect and it’s just sitting on the shelf. I had to pay in advance for an incomplete service. I feel, if he couldn’t connect my system than I should not have been charged.

Installation was great but all cameras are not working due to outdated firmware.

My ring device waa set up properly. However, the geek squad that is throug a 3rd party is a joke. Best Buy needs to have their own people to talk to, not someone thousands of miles.away and can't troubleshoot

Job not complete, camera didn't match solar panel. Your subcontractor to Geek was more interested in rushing to leave then helping me resolve the the problem. I finally after the service tech left spoke with sales agent to was to call me today with a solution Tom M. He never called me today 12/2. He did acknowledge he sold me the wrong solar panel. Really really bad over all experience with this whole sale on this transaction. Had problems before this just getting scheduled. Now waiting for final replacement and install. This is my second Florida home that I specifically flew to get this install done.

First they didn't know that much second the batters don't last long

the agent hooked up tv sound bar did not hook to wifi hooked up arlo doorbell/3 cameras and 1 camera was not working they stated battery needed charging this was not the case it was not installed properly

Please know that we have had to reschedule ! As such, this install is not complete !

We had to wait a couple weeks for installation. Then the camera began to malfunction (Error-Battery Door Open) almost immediately. Agent came back out and said there was nothing he could do.

I didn’t buy anything and need to get my refund. Nobody came out because you couldn’t service my outdated equipment.

Josh was great but let helper install front camera and was not trained enough, ended up scratching face plate on house as screw slipped and went across facia. Other work that josh did was good.

Total failure, they showed up late and basically did nothing. I wasted an entire day from work to wait for them and got absolutely nothing.

Third party installers are not good with installation. they didn't had proper tools for this install and not clear where to place cameras. They do not have idea/knowledge on why video door bell was not working after install.

The Geek Squad Technician was scheduled to be at my home between 8a-12p EST and came 3.5 hours late! After repeatedly calling customer service he arrived but claims his GPS wasn’t working. What makes things worst he didn’t have any (tools, business cards or ID) on hand and claims he couldn’t do the install because I had 2 Ring Spotlight Cams (which I paid for & requested to be installed while scheduling the in store appt. NOW I’m waiting on to speak with a qualified Geek Squad CSR rep to answer my call - let’s just say this is my 3rd attempt to reach that agent! Anyone interested in purchasing their installation service - DON’T! Buyer be aware “First and last time for me!”

The guy who came didn’t fix the issue. He gave me his number if I still had issues. I texted him a couple weeks ago, no response. My cameras are not working correctly

All the tech could say is buy new ones??? Did need to pay $220 to hear that especially since he only touch 1 of the 5 cameras Not a great deal at all

Very upset about my installation because I told the lady I needed someone to ckeck my spotlight camera because it wasn’t working and she sent someone who couldn’t work onit and then when I called she said I have to pay again this is ridiculous

Had two cameras to install and only installed one. Had set time out of my day for the installation and it was half done (only one camera installed). Called customer service for the installation of the other camera only to be told that I would have to set another appointment for a different day for the second camera installation. Honestly felt scammed out of my money. Had to install it myself. Will never again use geek squad!!!

ordinary tech was polite did his best it is what it is

The agents didnt even arrive they said they came to place knocked on the door and left after 15 minutes they had my phone number but did not try to call. the guy said he did but he lied i received no phone call ever at the time he claims he called. Its ok i understand he lives far away from the bay area and wants to finish his day early (1pm) to drive to his middle of no where home i used to work in this field so i know how it is. Its ok i was refunded every dollar