Customer Ratings & Reviews

Camera was not installed and lights were messed up on home.

Cameras don't work right. Now other issues in house wi fi

I was disappointed by the consultation, lack of problem solving and suggestions.

The installation did not happen. Third party screwed everything up.

Returned item, due to be rescheduled 4 times by the installers.

Not satisfied; constant problems with product not service..

They couldn’t install because camera was defective

The techs installed our cameras and showed us how to use them. They were very patient with all the questions we asked and answered every one of them.

So far, I would have to give my Ecobee Indoor Security Camera 5 stats ~

Brandon installed our new ring cameras and solar panels. He asked us about how where to use the cameras to improve security and then quickly recommend placement location, installed and set up each camera and solar panel. He made sure that the cameras were all linked to our existing system. Quick, neat, courteous and good representative of Best Buy Total Tech.

Nick was my installation technician. He was outstanding installing my 4 Eufy cameras and connecting them to Homebase. After camera installation, he gave me a system operations tutorial to ensure I could operate security system without issues. If I need to use Geek Squad again, I'll request Nick as my technician. Nick thank you being personable, professional, supportive. and completing a Nice installation.

Our Geek Squad rep was wonderful! He helped locate the best spots for our installation and took extra time to make sure everything was installed correctly and professionally. We appreciate his efforts!

Our agent saved us hours buy using his expertise in installing house cameras for us, and getting our printer wifi reconnected to our phones and computer after a move.

Everything was installed and the gentlemen were very nice and knew exactly what we wanted and did it.

The Arlo system serves me well. It captures a wide angle view, however, it is mounted in a high traffic area causing detection every few seconds, ive adjusted the Svensson settings, but, i still get constant movement. The battery life for the ones not in high traffic areas will last well up to 2-3 weeks without a charge, however, over time the battery depletes and must be charged daily. Overall, this was a great purchase, i will purchase additional devices. The Geek Squad came out and set everything up, and adjusted the angles for bed views. They were remarkable. In and out less than 30 minutes.

Replaced all my outside camera's and Ring doorbell. Also replaced my Thermostat's.ON time , and well done.

only two cameras installed out of 4, since installer ran out of time to do the other two, and now weather issues are delaying the install of other two, since ice and snow are not ideal weather for outside installation

Service was good. I did feel that the installation fee should have been covered by the Best Buy warranty. This is what I've been told by your sales people and what has actually happened up until this time.

Both of my installers were great very helpful explained everything they did was definitely satisfied

The agent was on time and so knowledgeable. He installed and connected the Night Owl cameras that we purchased with no problem. Answered all of our questions. Great job.