Customer Ratings & Reviews

The guys did a great job installing everything. However, our doorbell has stopped working. I’ve tried to reconnect it and it won’t respond. I will have to reschedule someone to come out and reconnect it…since we can not get it to reset.

I needed 2 new Arlo cameras installed in the front and back of my house. 2 men arrived within the window I was told and did an excellent job in syncing them to my internet and my phone. Then installed them outside exactly where I wanted them. I would recommend using Geek Squad services. I have never had a bad experience with them.

Installer was very nice. He installed properly. Sceurity cameras are now a necessary part of life.

They did a good job when it came to installing my camera.

The first two gentlemen who came to install the cameras had a problem and could not do the job. The second two installers were outstanding!! Ariel Rosa and Jeff worked until 10pm getting the cameras connected and installed. Talk about going "above and beyond"...they get 10 STARS!

even though i am a technical person, i'm glad i used geek sqad to install my smart system. when they were done everything worked and all my questions were answered. arlo is strange. they make a decent product, but if you have a house and a vacation house, arlo wanted money every month for the second set of cameras and the second controller. the geek boys swithed me to ring at no charge

The agent was great. He installed everything and educated us on the operation. Unfortunately the product did not perform as we expected.

Excellent Product, Excellent Service Techs, Easy to Use

Explained everything we had questions on. Made sure we knew how to use the product before he left.

had some issues scheduling, but technician was knowledgeable and installation was quick and easy once they were onsite

Worked quickly and efficiently to install the camera. Were friendly and polite.

My complaint is that I have total tech. The first time they came out I didn’t have Wifi yet at my house. The did mount the cameras at that time. When I finally got Wifi I made another appointment. Again I have total protect. This time I have the remaining cameras installed and the batteries put in the already mounted cameras. I was charged two fees because I had a total of 10 cameras installed inside and outside my home. I thought this was way to expensive especially since all they had to was put batteries in most of the cameras which technically I had already paid for the first visit. To charge me a third fee for 2 cameras to be set up especially in light of the fact I have total tech and am an elite plus member. Again the installers were exceptional.

Ivan of Mastec Advanced Technologies was terrific. He was patient through the location walkabout, unboxing the items and software installation, and he did a faultless installation. After the installation, he explained the software and how the camera system works--he was cordial, patient and knowledgeable throughout. I would hire him anytime!

My installation was done in no time. The technician didn't run into any problems and he was very nice polite and professional. I really enjoy my service

my camera was just out of warranty. they suggested that i buy a new battery for the camera. (otherwise, i would have to buy a new camera. i did buy a new camera, and it fixed the problem. THANK YOU GEEK SQUAD !! :}

The service agent was very pleasant and did not rush the installation. however would never recommend purchasing this monitor system. My batteries need charging and the instructions were not clear to me, this maybe my issues but this product is not working for me. I wish my service agent was more knowledgeable on working this.

The agents mounted my security cameras outside in the perimeter. They are nice and helpful.

Arlo Camera Security System - easy to use and easy to install. Great quality.

Can't say enough good things about the guys that came to do the Arlo camera and doorbell installs. Top-rated work inc setting up the Arlo app on our phones, making sure it worked and answering questions. They even came back that day after another install an hour away as we had an install issue that came up and got it fixed.

The tech came out and was very helpful and informative on placement and getting the most out of the Security Camera Placement.