Customer Ratings & Reviews

The agent mounted both cameras and set it up to work with my ring doorbell efficiently. Very polite & professional

The gentlemen were kind and helpful. They were patient to be sure the cameras worked.

The geek squad installed my cameras and set them up very efficiently. I would never have been able to do it myself! They did show up 4 hours before scheduled time with 10 minute warning. Fortunately I was home.

Arrived on time and in proper gear. Installation was smooth and reset of system was made. Highly recommend this groups services for any electronic item you might buy. Thanks to the professionals.

I had both the Ring camera and the solar panel installed by the Geek Squad. I love that they are able to install items that would be difficult for me.

The techs were pleasant, knowledgeable and prompt.

On time as quoted, call 'on his way'; advice of how to install and explained details of the camera units I bought from BEST BUY. You don't have to buy from them to get install, they're great like that.

very clear pictures wish I could afford 2 more of them.

The Agent mounted my Arlo Pro cameras was the best ever. Installed 8 of them and set up my PC with access to the cameras. Chris was great. Using Geek Squad was the only way to get the job done.

Outstanding service! Exceeded any expectations that I had

I have never had a complaint against Best Buy or Total Tech. They are quick, easy, and professional every time

My experience of getting technical support on my lap top computer has been inconsistent. My wait time of getting an agent varied from a few minutes to a couple of hours and, sometimes my phoneline got cut off after I was put on hold for hours, I have to call back again. This has happend to me twice in the past one month, making me wanting to ask for a refund of my $199 total tech support annual membership since it was just renewalled on 19 Sep 2021. Once I get an agent, the technician support work has always been excellent. I was asked to purchase a SANDISC to download files from my android phone to it by a Geek Squad agent at a La Jolla Bust Buy store. The agent spent six minutes to sell me the product, but did not complete the download of my pictures from my phone to the disc which was my appointment was booked for. Additionally, the agent has misrepresented the Sandisc by overselling it's download speed compared to a traditional USB device. My personal experience has proven he was incorrect in this regard. The sandisc has lead to other technical difficulties including a requirement of having to download adobe readers to open my PDF files, mislabling my old files, missing a lot of pictures, documents and emails since 23 September 2021 (the day Sandisc was implemented) and immediately returned back to the store.

The Geek Squad is the best.The guy’s were so professional and helpfull.I am very impressed with Best Buy.Five Stars*****

Love our geek squad , the installation was quick and efficient, explained in details each step along the way

He did a pretty good job with the install. He also arrived within the time frame also.

He returned to complete the job. Did great as we had no clue what was best

Alex and Gregory are amazing! I would have them back at any time. They were efficient and knowledgeable in the item I purchased. Couldn’t ask for better support

The quality of the video is very good. However, the battery needs charging far more often than I thought it would requiring me to get up on a ladder to take it in the house to charge. At 74 getting up on ladders makes me very nervous.

Kendal Calderon was then installer, super knowledgeable on everything and did a wonderful job

He was great took his time and saved me money.he was very respectful