Customer Ratings & Reviews

The techs keep me informed about the install ; offer additional products. We purchase the additional products

The guys who installed my cameras did so with ease, including in the hard-to-reach places. Highly recommend getting this service with a purchase of security cameras!

geek squad did an amazing job setting up our cameras! they were right on time, very professional and very quick. they also loved my dog and played with her in the yard☺️

Excellent Geek Squad service. Can't say the same for the ARLO system they installed, but the service technician was helpful and really great.

the installer (geek agent) installed my camera and connected the device to my phone and desktop computer,

The agent installed 3 cameras & we were satisfied with his work.

The agent in stalled our 2 additional solar ring cameras. He discussed placement before and did a thorough review on the correct set-up.

so far very good result for the price. could use a better battery source.

The quality of the video is very good. However, the battery needs charging far more often than I thought it would requiring me to get up on a ladder to take it in the house to charge. At 74 getting up on ladders makes me very nervous.

Yes yes yes they hooked these cameras up perfectly just were I wanted them they were super nice answered all my ? Did a great job overall and never hesitated about anyway? I had they knew the answer to everythi g about the camera

Love the items but the batteries do Not last long... downfallThey were wonderful

Weakness install, Ricky and his team are great technicians with awesome personalities.

Service tech knew exactly what he was doing. Installed my camera in the best place quickly and efficiently.

The contracted installation crew were great! Would hope to have them on my next job.

Michael and Garrett were so attentive to all my specific requests, little things that another technicians might find annoying like hiding corss

Geek squad did a great job, except the doorbell camera is ill positioned that saying they are coming back out to fix the problem at no cost to me! Hope it helps

Installed my cameras quickly and walked me through setting them up, using them, potential problems and made sure I knew how to trouble shoot or find answers before leaving.

Evan Hall was AMAZING! He was courteous, knowledgeable and super efficient. He explained the tech to me in layman's terms and helped me make smart decisions about tech placement and usage.

Excellent service and instructions by my techie were very clear. I will always use Best Buy and turn to the Geek Squad for help.

I scheduled for an installation of my ring camera - this was an easy repair. My ring camera failed and was under warranty so I was able to get a replacement camera at no cost but scheduled the installation. In the past I have had good communication with the Geek Squad for expected time of arrival. Unfortunately, this scheduled repair was very different. I received a phone call the day before and was told the repair person would arrive by 11am and would call me while enroute with an updated time. At 10:30 on the day of installation, I called to inquire about a time because I had not yet heard anything. I was then told repair would be to my house by 3pm. I had arranged to miss work for the morning to be available for repair, now I had to miss the second half of my workday as well. I called the Geek Squad at 2pm to, again, inquire, about a time frame. I was told that the person just began working on a repair in the Denver area - I live near the Wyoming border. I explained this to the tech person, that I was at least 2 hours from where the person was currently working. I believed repair would not arrive to my home in the afternoon and asked to cancel the repair for that day. I was told it was canceled. At 5:30, a person from repair called to let me know they were on their way and told me their location. I told them the repair had been canceled and that the location they were calling from was over an hour away and I did not want someone trying to repair my outside camera in the dark - also the 15 miles of road to get to my house has no cell service and I did not want the repair person in a strange place at night with no cell service. The repair person had not been informed of the cancellation and was being asked by Best Buy to travel in a strange, remote environment after dark. Not good.