Customer Ratings & Reviews

Cooper and John are great..very knowledgeable about our cameras.

The Technicians that mounted our cameras were professional and efficient.

I love the way they install them ,they did a really nice job I can see from the side of my house behind my house at all times through my phone.

My Night Owl security system stopped working in June. As a Total Tech member, I called Best Buy for repairs. They charged me $130 for someone to come to my house to assess the equipment. The contractor came, plugged in the DVR and said it could not be powered up. I didn’t hear back from the contractor or Best Buy. Yesterday I went to the Chesterfield store and told a Geek Squad agent what had happened. The agent said there was nothing he could do for me in store as they were not equipped to deal with my equipment in store. He gave me the phone number to Geek Squad online support for home service. I called the online Geek Squad from my cell phone in the store. The online agent also said they could not send an agent to my house as it was a small piece of equipment, and I should bring it into the store. I got the instore agent to speak with the online agent and they both agreed there was nothing they could do for me. So, as a Total Tech member who had already shelled out $130, I was left with a dead security system which I paid over $900 to install in 2022 and I am now $130 out of pocket. I did not feel good at all about Best Buy, Total Tech, Geek Squad or their service. I am completely dissatisfied and disappointed.

Good service value. I've trust in the skills of the installers. They were helpful and fast.

Cameras are vert good for my situation, but the installer went way above and beyond expectations with this installation. Could not be more satisfied.

The installer mounted the cameras quickly and placed them where they give the best coverage.

The geek squad came to our home to adjust the sound system and to install 4 outdoor cameras. They were very knowledgeable and polite while working. They then explained to us how to use the remote control to get the quality picture. Matt and his partner downloaded the cameras onto our cellphones and listed each one for us.

Installed cameras and set them up on my phone quickly. Explained and showed me how to use. Friendly installer and very knowledgeable.

The person who installed my rings was very awesome and gave me great advice on the positions

They were so knowledgeable they helped me out a lot they showed me things i did not know

The agents were able to mount my tv with no problem! They were extremely knowledgeable and connected all my devices to it

Both cameras work great, very clear with excellent detail.

The agents connected my TV, and they connected my security lights, but they did not aim and position the lights properly so it is going off all the time. They need to return at their expense to set the camera up properly. They should have checked this while they were at our house. I am sure that if they followed up that this could be taken care of easily. We had 2 issues: the TV connected properly to Roku, and the security lights.

I had the Geek squad at Bestbuy install my new Google Nest camera to get me up and running with quality. Hands down it’s something to consider.

Gabriel and Eric installed my ring cameras and wifi ,,,very professional. I could not have done it myself!!!

installer was on time, efficient, friendly, and install took about 30 min or less

they did what i wanted, cameras installed and the system made operational. i'd use this team again.

The Agent mounted my tv and I am satisfied. This was a quick installing and would recommend again

The agents did a great job mounting both cameras in the perfect place. They agents were very helpful getting the cameras set up to work